Member Service Assistant – Costco – Vancouver, BC

Costco’s Vancouver warehouse at 605 Expo Blvd is looking for a Member Service Assistant to join their team. This front-line role puts you at the heart of the member experience — greeting shoppers, keeping the entrance and exit areas running smoothly, and ensuring the warehouse remains a safe and secure environment for everyone.

Day to day, you’ll be the first and last face members see when they visit the warehouse. From verifying membership cards at the door to checking receipts at the exit, your presence directly shapes the member’s impression of the store. You’ll also take on safety and security responsibilities that go beyond the typical retail floor role.

About the Role: Member Service Assistant

This position blends customer-facing service with active warehouse safety inspections. You’ll conduct hourly safety walks throughout the warehouse and its perimeter, identifying and correcting hazards like spills, trip risks, and blocked exits. You’ll complete inspection forms and report findings to the duty manager, as well as attend regular safety meetings to stay current on protocols.

On the member service side, you’ll greet and assist members with warmth and professionalism — directing them to products and services, offering carts, and helping arrange loading assistance when needed. The role also involves monitoring warehouse access, discretely observing armored vehicle pick-ups, and conducting after-hours perimeter checks using your personal vehicle. A valid driver’s licence and access to a vehicle are required for this reason.

Benefits and Salary

This position offers a competitive hourly wage of $20.00. Costco is well known in Canada for offering strong employee benefits, consistent scheduling, and a respectful workplace culture. As part of a globally recognized warehouse retailer, you’ll have access to the resources and stability that come with working for a large, established organization.

Responsibilities

The Member Service Assistant role covers a broad range of duties that keep the warehouse safe, secure, and welcoming. You’ll be actively moving throughout the building and surrounding area, so a hands-on and alert approach is essential to doing this job well.

• Greet members at the entrance, verify membership cards, offer carts, and keep the entrance and exit areas clean and organized
• Conduct hourly safety inspections of the warehouse and perimeter, correcting hazards like spills, trip risks, and blocked exits, and reporting findings to the duty manager
• Track member entry counts using a handheld counter and submit half-hourly reports to the Front End team
• Monitor warehouse access, including the arrival of armored transport vehicles, discretely observing pick-ups while holding a panic button
• Check member receipts at the exit door, compare against merchandise, mark with a highlighter, and thank members on their way out
• Assist members by directing them to products and services, arranging loading help, and drying off wet carts
• Perform after-hours security checks from your personal vehicle, monitoring the exit door and warehouse perimeter, and reporting any suspicious activity by two-way radio or to the duty manager
• Attend warehouse safety meetings and assist in other areas of the warehouse as needed

Requirements / Skills

Costco values candidates who are reliable, personable, and safety-conscious. This role is well-suited to someone who enjoys interacting with people, takes their responsibilities seriously, and can remain alert during both busy and quiet periods throughout the shift.

• High School Diploma or GED preferred, though not strictly required
• Valid Driver’s Licence and personal vehicle required for after-hours perimeter security checks
• Strong member service skills — approachable, friendly, and able to make eye contact and communicate clearly
• Attention to detail when checking receipts, counting members, and completing safety inspection forms
• Ability to stay alert and proactive during safety and security patrols throughout the warehouse and surrounding area
• For positions at Quebec locations, candidates must be able to communicate in French (oral and written)

How to Apply

To apply for this Member Service Assistant position at Costco Vancouver, use the link below to access the official job posting. Make sure your resume is up to date before submitting your application.

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