Member Service Assistant – Costco – Laval, QC

Costco’s Laval warehouse location is looking for a Member Service Assistant to join their team at 2999 Autoroute Laval (440). This role puts you right at the heart of the member experience — from welcoming people at the entrance to ensuring a safe and secure environment throughout the warehouse. If you enjoy working with the public and take pride in keeping things running smoothly, this could be a solid fit.

Day-to-day, you’ll be the first and last face members see during their visit. That means greeting members, verifying membership cards, conducting safety and security checks, and reviewing receipts at the exit. It’s a varied position that keeps you active and engaged throughout your shift.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Laval, you’ll be responsible for a mix of member-facing service and warehouse security duties. You’ll actively greet members at the entrance, verify their membership cards, offer carts when needed, and maintain a clean and organized entry area. You’ll also use a handheld counter to track member entry numbers and report those figures to the front end team on a half-hourly basis.

Beyond the entrance, this role includes warehouse safety inspections conducted on foot and from your personal vehicle. You’ll walk the warehouse and its perimeter, identify hazards like spills or blocked exits, complete inspection forms, and report your findings to the duty manager. You’ll also play a discreet but important role in security monitoring — including watching the after-hours exit door from your vehicle and reporting any suspicious activity. Note that candidates applying to this Laval location must be able to communicate in French (oral and written).

Benefits and Salary

Costco is well known across Canada for offering competitive compensation and a strong benefits package to its employees. While specific pay details for this posting are not listed, Costco typically provides eligible employees with access to health and dental benefits, retirement savings plans, and other perks that reflect the company’s commitment to its workforce. Specific details will be discussed during the hiring process.

Responsibilities

The Member Service Assistant role at Costco Laval blends customer-facing duties with safety and security responsibilities. Every day looks a little different, and your ability to stay alert, approachable, and organized will directly impact both the member experience and warehouse operations.

• Greet and welcome members at the warehouse entrance, verify membership cards, and offer carts as needed
• Track member entry counts using a handheld counter and report half-hourly numbers to the front end team
• Conduct hourly safety inspections of the warehouse and perimeter on foot, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Complete inspection forms and present results to the duty manager; attend warehouse safety meetings
• Monitor warehouse access and discreetly observe security-sensitive activities such as armored transport pick-ups and register drawer set-up
• Check member receipts at the exit, compare items to receipts, mark receipts with a highlighter, and thank members on their way out
• Conduct after-hours vehicle patrols of the warehouse perimeter and monitor the exit door from your personal vehicle, reporting status via two-way radio
• Assist members with directions, loading help, and any concerns that arise during their visit

Requirements / Skills

Costco is looking for someone who is friendly, dependable, and observant. This role suits candidates who are comfortable being on their feet, interacting with the public throughout their shift, and handling light security responsibilities with professionalism and discretion.

• High School Diploma or GED preferred, though equivalent experience is considered
• Valid driver’s licence and personal vehicle required for after-hours perimeter security checks
• Bilingualism (French and English) — oral and written — is required for this Laval, QC location
• Strong interpersonal skills with the ability to greet and assist a high volume of members with a positive attitude
• Attention to detail when reviewing receipts, completing inspection forms, and monitoring warehouse access
• Reliability and punctuality, particularly for after-hours responsibilities that require reporting via two-way radio

How to Apply

To apply for this Member Service Assistant position at Costco Laval, use the link below to access the official job posting. Make sure your resume is up to date before submitting your application.

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