Desktop Support Technician – Tesla – Langley, BC

Tesla is looking for a Desktop Support Technician to join its IT Operations team in Langley, British Columbia. This is a hybrid role supporting Canada West and the surrounding areas, placing you at the front lines of Tesla’s technology infrastructure. If you have a strong technical background, a knack for solving problems under pressure, and the communication skills to work with both technical and non-technical teams, this position puts you right in the middle of the action.

Day-to-day, you’ll be handling endpoint support, managing tickets, resolving issues within defined SLAs, and collaborating across multiple IT teams — from Asset Management to Information Security. You’ll also contribute to improving internal documentation and take ownership of special projects from start to finish.

About the Role: Desktop Support Technician

As the primary point of contact for IT issues, the Desktop Support Technician is responsible for delivering exceptional technical support for computers and mobile devices, both on-site and remotely. You’ll work across Windows and macOS environments, with Linux experience considered an asset. Supporting a range of tools — from engineering applications like Autodesk, Catia, and Adobe Suite to everyday platforms like Microsoft 365 — you’ll need broad technical knowledge and the flexibility to adapt quickly.

Collaboration is a key part of this role. You’ll work closely with teams including Network Operations, Desktop Engineering, IT Field Support, and Information Security, escalating enterprise-level issues and contributing to continuous improvement. Strong attention to detail and excellent follow-up are essential to keeping operations running smoothly and maintaining trust with end users across the organization.

Benefits and Salary

Tesla offers a competitive compensation and benefits package to its employees. While specific salary details for this role are not listed in the posting, Tesla is known for offering comprehensive benefits that support overall well-being, professional growth, and work-life balance. As a hybrid position, this role also offers flexibility in how and where you work.

Responsibilities

In this role, you’ll be handling a wide range of IT support tasks that keep Tesla’s operations running smoothly across Canada West. From troubleshooting hardware to writing technical documentation, each responsibility contributes directly to the reliability and efficiency of Tesla’s internal technology environment.

• Provide onsite and remote support for computers and mobile devices across the region
• Troubleshoot hardware and software issues primarily on Windows and macOS, with some Linux exposure preferred
• Support general use and engineering applications including Autodesk products, Adobe Suite, Microsoft 365, 3DX, and Catia
• Utilize device management platforms such as SCCM, Active Directory, Azure, JAMF, and Intune to diagnose and resolve issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP, and VPN
• Create and improve technical articles, procedures, and documentation for internal systems
• Collaborate with Asset Management, O365, Information Security, Desktop Engineering, and Network teams to escalate and resolve enterprise-level issues
• Manage day-to-day tickets and ensure resolution within SLA guidelines set by IT Operations policy
• Lead special projects from initiation to completion, coordinating with relevant teams as needed

Requirements / Skills

Tesla is looking for a candidate who brings solid hands-on experience in enterprise IT environments and can communicate technical information clearly to a broad range of users. The ideal person is detail-oriented, proactive with follow-up, and comfortable working across multiple platforms and teams.

• Minimum 4 years of desktop support experience, specifically with Windows and Mac environments
• Linux experience is preferred and considered a strong asset
• Experience supporting engineering applications (e.g., Autodesk, Catia) is a plus
• Enterprise IT environment experience using Active Directory, Azure, and Exchange
• Strong written and verbal communication skills — ability to explain technical concepts clearly to non-technical users
• Excellent customer service skills with strong attention to detail and consistent follow-up
• Flexibility with schedule and travel to support Canada West and surrounding areas

How to Apply

To apply for this Desktop Support Technician position at Tesla, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant IT support experience before submitting.

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