Delivery Station Customer Service Associate Job Opportunity – New York/Brooklyn, NY – $34,900 to $59,400/year

We are seeking an enthusiastic Delivery Station Customer Service Associate to join our team at Amazon.com Services LLC. This is an excellent opportunity for individuals in Virtual Location – New York/Brooklyn, NY passionate about customer service and logistics.

We offer a dynamic work environment with a competitive salary ranging from $34,900 to $59,400 per year, depending on location and experience.

About Us

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

At Amazon, you will work with smart, passionate people who are building new products and services every day on behalf of our customers.

Role of the Delivery Station Customer Service Associate

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it’s about making sure we put smiles on customers’ faces.

Key Job Responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Physical Requirements

• Carry, lift, push and pull up to 49 pounds.
• Frequently push, pull, squat, bend and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

A Day in the Life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners, and customers when they need guidance.

When a customer needs to reschedule a delivery, you’ll inform our delivery partners. When you notice a delivery issue, you’ll get to work resolving it straight away, ensuring our customers have a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the Team

Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness.

Our goal is to reduce customer effort in every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Basic Qualifications

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Preferred Qualifications

• Bachelor’s Degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Amazon is committed to a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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How to Apply

This position is not just a job; it’s an opportunity to grow professionally and make a significant difference in the customer service landscape. We look forward to your application!