Customer Service Representative – Tesla – Port Coquitlam, BC
Location: Vancouver, BC | Company: Tesla
Tesla’s Collision Repair Program is hiring a Collision Customer Service Representative at their location in Port Coquitlam, British Columbia. If you’re someone who thrives on delivering exceptional client experiences and wants to work alongside one of the most forward-thinking vehicle brands on the planet, this could be your next move.
Day to day, you’ll be the backbone of the Internal Collision Centre — keeping schedules tight, customers informed, and operations running smoothly from vehicle arrival through to final delivery. It’s a role where communication skills and a customer-first mindset are put to work in a genuinely unique automotive environment.
About the Role: Collision Customer Service Representative
As the Collision Customer Service Representative, you’ll support every phase of the Authorized Collision Program — from coordinating vehicle arrivals and rental hand-offs to keeping customers updated on repair status and managing material reorders. You’ll be the central point of contact ensuring the entire process moves forward without a hitch.
This role requires someone comfortable working with minimal supervision while still being a team player who can step up to train others when needed. Strong written and verbal communication is essential, as is the ability to follow procedures consistently across a busy, detail-oriented environment.
Benefits and Salary
Tesla is known for offering a competitive total compensation package. While specific salary details for this posting are not listed, employees at Tesla typically benefit from a comprehensive suite of perks including health coverage and an environment that rewards initiative and growth.
Job Details
🏢 Company: Tesla
📍 Location: Port Coquitlam, British Columbia
📌 Job Type: On-site
Responsibilities
Working within Tesla’s Collision Repair Program, this role covers a broad range of operational and customer-facing tasks. You’ll be keeping the workflow organized and clients confident throughout the entire repair journey — from the moment their vehicle arrives to the day it’s delivered back to them.
- Work scheduling maintenance — keep the shop calendar accurate and up to date to ensure efficient throughput
- Vehicle arrival preparation — coordinate and prepare for incoming vehicles so the team is always ready
- Customer communication — manage client expectations with timely, clear, and professional updates throughout the repair process
- Rental coordination and hand-off — arrange and manage rental vehicles for customers, ensuring smooth transitions
- Vehicle status updates — proactively inform clients of progress and any changes to timelines
- Material and supplies reordering — monitor inventory levels and place reorders to keep the collision centre stocked
- Repair review and delivery — support the final review process and ensure a professional vehicle delivery experience
Requirements / Skills
Tesla is looking for a candidate who brings a strong customer-service orientation and the confidence to work independently in a dynamic setting. The ideal person is organized, communicates clearly, and takes pride in keeping both customers and colleagues well-informed.
- Customer-oriented approach — genuine focus on delivering a positive experience for both clients and coworkers
- Willingness to train others — ability to share knowledge and support team development
- Independent work ethic — comfortable operating with limited supervision while maintaining high standards
- Microsoft Office proficiency — experience with Office tools is preferred for scheduling and documentation
- Excellent communication skills — strong written and verbal abilities, along with a capacity to follow instructions precisely
- Accounts receivable experience — prior experience in AR is considered an asset
How to Apply
To apply for this Collision Customer Service Representative position at Tesla in Port Coquitlam, use the link below to access the official job posting. Make sure your resume is current and tailored to highlight your customer service and communication experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Collision Customer Service Representative role at Tesla in Port Coquitlam is perfect for candidates who excel in customer communication, schedule coordination, and operational support. On your resume, emphasize any experience with automotive or collision centre environments, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in customer service, service coordination, or accounts receivable, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like customer communication, collision repair coordination, and Microsoft Office that appear in the posting. Quantify your achievements where possible (e.g., “managed scheduling for 30+ vehicles per week” or “maintained customer satisfaction scores above 95%”). Write a brief cover letter expressing your genuine interest in Tesla and why you’re a strong fit for this opportunity in Port Coquitlam. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tesla‘s values, Collision Repair Program, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service and organizational skills. Common questions may include scenarios about handling difficult customers, managing competing priorities, and communicating delays. Dress appropriately for a professional automotive services environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.