Assistant Team Leader – Dollarama – Sherbrooke, QC
Location: Sherbrooke, QC | Company: Dollarama
Dollarama is looking for an Assistant Team Leader to join their store in Sherbrooke, Quebec. This is a great fit for someone with retail supervisory experience who enjoys leading by example, keeping things running smoothly on the floor, and delivering reliable customer service day in and day out.
In this role, you’ll work closely with the store management team to support daily store operations, guide staff through their shifts, and help maintain the kind of clean, well-stocked, and organized environment that Dollarama customers count on. Both full-time and part-time schedules are available, making this a flexible option depending on your availability.
About the Role: Assistant Team Leader
As an Assistant Team Leader at Dollarama, you’ll be hands-on every shift — supporting shipment processing, stocking shelves according to presentation standards, and stepping in to resolve customer concerns as they come up. You’ll also take on manager-on-duty responsibilities, which include tracking attendance, making sure breaks are scheduled properly, and handling cash management as well as store opening and closing duties.
This position requires someone who can balance multiple priorities in a fast-paced, high-volume retail environment. You’ll also play an active role in the employee training process, helping newer team members get up to speed while upholding Dollarama’s safety and cleanliness standards throughout every shift.
Benefits and Salary
Dollarama offers a solid range of benefits for Assistant Team Leaders, including weekly pay, paid vacation, and Birthday Leave. Employees also have access to a Retirement Plan and genuine opportunities for career advancement within the company. Salary varies according to experience.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Sherbrooke, QC
⏱️ Schedule: Day, evening, and weekend shifts; flexible availability required
Responsibilities
The Assistant Team Leader plays a key supporting role in keeping the store operating efficiently. From managing shipments to stepping in as manager on duty, this position touches nearly every aspect of store operations and team coordination.
- Assist the management team in overseeing day-to-day store operations and staff coordination
- Process daily shipments by boxing and unboxing merchandise efficiently
- Stock shelves daily in accordance with Dollarama’s presentation standards
- Deliver strong customer service and resolve customer concerns as they arise
- Maintain safety and cleanliness standards throughout the store at all times
- Perform manager-on-duty tasks, including tracking breaks and entering attendance records
- Handle cash management as well as store opening and closing procedures when needed
- Participate in training new employees as part of the onboarding process
Requirements / Skills
The ideal candidate for this Assistant Team Leader role brings a combination of retail experience and leadership ability. Dollarama values team players who are customer-focused, well-organized, and comfortable working in a high-volume store environment with shifting priorities.
- Approximately one year of retail experience in a relevant setting
- Approximately one year in a supervisory role, demonstrating the ability to lead a team
- Flexible availability including days, evenings, and weekends
- Strong organizational and time management skills with the ability to manage priorities effectively
- Excellent communication and interpersonal skills for working with both staff and customers
- Ability to multitask and stay composed in a dynamic, fast-paced environment
- Customer service orientation and a genuine commitment to resolving issues professionally
How to Apply
To apply, click the link below to access the official Dollarama application form. Make sure your resume is up to date before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Sherbrooke is perfect for candidates who excel in retail supervision, team coordination, and customer service. On your resume, emphasize any experience with store operations, shift management, and staff training, along with your attention to detail and ability to work in a fast-paced environment. If you’ve previously worked in retail or a supervisory capacity, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, store operations, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained store cleanliness standards across 200+ daily customer visits”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re excited about this opportunity in Sherbrooke. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store format, and commitment to consistent customer value beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership, multitasking, and communication skills. Common questions may include scenarios about handling difficult customers, managing staff breaks and attendance, and prioritizing tasks during a busy shift. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and career growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.