Team Leader – Dollarama – Quebec City, QC
Location: Quebec City, QC | Company: Dollarama
Dollarama is looking for a motivated Team Leader to join their store team in Quebec City, QC. As one of Canada’s most recognized retail chains, Dollarama operates fully corporate-owned stores across the country, offering customers quality products at low fixed prices. This is a full-time permanent position with real opportunities to grow your career in retail leadership.
In this role, you’ll be on the floor every day — directing a team of store associates, maintaining merchandising standards, and making sure customers leave satisfied. If you’re someone who thrives in a fast-paced, high-volume environment and knows how to lead by example, this position is worth a close look.
About the Role: Team Leader
As a Team Leader at Dollarama, your day-to-day involves a blend of people management and hands-on retail operations. You’ll be responsible for leading and supervising store associates, overseeing shelf stocking and daily shipments, and ensuring that customer service standards are consistently met across the store. You’ll also take on manager-on-duty responsibilities, which includes tracking breaks and time and attendance.
Beyond daily operations, you’ll play a key role in implementing Dollarama’s visual merchandising strategy, handling cash management, and contributing to both store opening and closing procedures. You’ll also be involved in employee training and performance evaluations, helping build a capable and motivated team around you. Store safety, cleanliness, and inventory participation are all part of the scope of this position.
Benefits and Salary
Dollarama offers a competitive package for its Team Leader positions. Employees enjoy weekly pay, paid vacation, and Birthday Leave — a nice personal touch. The company also provides a Retirement Plan and genuine opportunities for career advancement within the organization. Salary varies based on experience.
Job Details
📌 Job Type: Full-Time, Permanent (25+ hours per week)
🏢 Company: Dollarama
📍 Location: Quebec City, QC
⏱️ Schedule: Open availability required (days, evenings, weekends)
Responsibilities
As a Team Leader, your responsibilities cover both people management and store operations. From guiding associates on the floor to ensuring compliance with company standards, every task you take on contributes directly to the store’s performance and customer experience.
- Lead and supervise store associates day-to-day, providing clear direction, guidance, and support
- Oversee merchandising tasks including shelf stocking, boxing, and unboxing daily shipments
- Uphold customer service standards and address complaints or issues promptly and professionally
- Perform manager-on-duty tasks such as tracking daily breaks, time, and attendance
- Implement visual merchandising standards in line with Dollarama’s corporate strategy
- Manage cash handling and carry out store opening and closing duties as required
- Maintain store safety and cleanliness standards throughout each shift
- Participate in inventory counts and related processes
- Support employee development through involvement in training and performance evaluations
Requirements / Skills
Dollarama is looking for a candidate who brings hands-on retail experience and demonstrated leadership ability to the table. The ideal person is organized, communicates well, and is ready to take ownership of their store environment in Quebec City.
- Minimum 1 year of retail industry experience — familiarity with store operations is essential
- Minimum 1 year of team management experience — you’ve supervised people before and done it well
- Open availability including days, evenings, and weekends, based on store operational needs
- Strong organizational skills with the ability to manage priorities efficiently under pressure
- Proven leadership and communication skills — you lead by example and keep your team aligned
- Comfort in a fast-paced, high-volume environment — Dollarama stores are busy and need steady leadership
- Ambition to grow within the company — career progression is actively encouraged
How to Apply
To apply for this Team Leader position at Dollarama in Quebec City, use the link below to access the official application form. Make sure your resume is current and reflects your relevant retail and management experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Team Leader role at Dollarama in Quebec City is perfect for candidates who excel in retail team management, store operations, and customer service leadership. On your resume, emphasize any experience with supervising retail associates, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in a supervisory retail role, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like team leadership, visual merchandising, and retail operations that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “reduced inventory discrepancies by 15%”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re excited about this opportunity in Quebec City. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and organizational skills. Common questions may include scenarios about managing team conflicts, handling high customer volumes, and prioritizing tasks during busy shifts. Dress appropriately for a retail environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.