Team Leader – Dollarama – Quebec City, QC

Dollarama is looking for a motivated and experienced Team Leader to join their Quebec City location. As one of Canada’s most recognized retail chains, Dollarama operates fully corporately-owned stores across the country — and this is your chance to step into a leadership role with a company that invests in its people and offers real room to grow.

In this full-time position, you’ll take on a hands-on leadership role that blends team supervision, store operations, and customer service excellence. From guiding associates on the floor to managing daily shipments and maintaining visual merchandising standards, every shift brings variety and responsibility.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll be at the centre of day-to-day store operations. You’ll lead and support a team of store associates, oversee merchandising and stocking, handle cash management, and carry out opening and closing duties as required. You’ll also participate in the inventory process and contribute to employee training and performance evaluations.

Beyond the operational side, you’ll be responsible for upholding customer service standards, resolving customer complaints promptly, and ensuring the store meets safety and cleanliness requirements. Strong communication, solid organizational skills, and the ability to lead effectively in a high-volume retail environment are key to thriving in this role.

Benefits and Salary

Dollarama offers a competitive package for this full-time Team Leader role. Employees benefit from weekly pay, paid vacation, and birthday leave. A retirement plan is also included, along with meaningful opportunities for career advancement within the company. Salary varies based on experience.

Responsibilities

The Team Leader role at Dollarama covers a wide range of daily tasks across store operations, team management, and customer experience. These responsibilities are central to keeping the store running smoothly and ensuring both staff and customers have a positive experience every day.

• Lead and supervise store associates, offering guidance and support throughout each shift
• Manage store merchandising, including shelf stocking, boxing and unboxing daily shipments
• Ensure customer service standards are consistently met and address complaints or issues promptly
• Conduct manager-on-duty tasks such as overseeing daily breaks and monitoring time and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Perform cash management and handle store opening and closing procedures as needed
• Participate in inventory counts and related processes
• Support employee training and contribute to performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings genuine retail leadership experience and the drive to grow within a fast-paced environment. The ideal person is organized, communicates well, and thrives when managing a team under pressure. Open availability across days, evenings, and weekends is essential for this role.

• Minimum one year of retail experience in a store or customer-facing environment
• Minimum one year of team management experience with demonstrated leadership ability
• Open availability for day, evening, and weekend shifts as required by store needs
• Strong organizational skills with the ability to manage time and priorities efficiently
• Excellent leadership and communication skills to guide and motivate a team
• Ability to work in a dynamic, fast-paced, high-volume retail setting
• Ambition to progress and advance within the company

How to Apply

To apply, use the official link below to submit your application directly through Dollarama’s careers page. Make sure your resume is up to date and reflects your relevant retail and leadership experience before submitting.

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