Shift Manager – Tim Hortons – Prévost, QC

Tim Hortons in Prévost, Québec is looking for a reliable and experienced Shift Manager to help lead their team on the floor. If you’ve got a year or more of food service experience under your belt and you’re comfortable taking charge during a shift, this could be a solid fit.

In this role, you’ll be at the heart of day-to-day operations — keeping things running smoothly, supporting your crew, and making sure every guest leaves satisfied. You’ll work across a variety of shifts including mornings, evenings, nights, and weekends, so flexibility is key.

About the Role: Shift Manager

As a Shift Manager at Tim Hortons, you’ll be responsible for supervising staff, maintaining quality standards, and keeping the restaurant running efficiently during your shift. You’ll coordinate the activities of food service counter attendants and food preparers, stepping in where needed and keeping the team focused and motivated.

You’ll also handle the operational side of things — tracking stock, monitoring for waste, noting repairs, and addressing any customer concerns that come up. Quality control and customer satisfaction are at the core of what you’ll be expected to deliver every single shift.

Benefits and Salary

This position offers a hourly wage of $17.00 to $18.50 (to be negotiated), with 30 to 40 hours per week. Compensation will be determined based on your experience and qualifications.

Responsibilities

As a Shift Manager, your day-to-day work centres on keeping the restaurant operating at its best. From directing the team on the floor to ensuring food and service consistently meet standards, your leadership directly shapes the guest experience and the overall efficiency of the location.

• Supervise and co-ordinate the activities of staff who prepare and portion food throughout your shift
• Ensure quality control by monitoring that all food and service meet Tim Hortons’ established standards
• Address customer complaints and concerns promptly and professionally to maintain guest satisfaction
• Maintain accurate records of stock levels, repairs, sales figures, and wastage
• Oversee food service counter attendants and food preparers, guiding staff across various areas of responsibility
• Adapt to shift requirements including early mornings, evenings, nights, and weekends as needed

Requirements / Skills

Tim Hortons is looking for someone who’s ready to step up and lead with confidence. The ideal candidate has hands-on experience in food service, can handle a busy environment, and knows how to get the best out of a team. Strong communication and a customer-first mindset are essential for this role.

• Education: College/CEGEP diploma or equivalent experience in a related field
• Experience: 1 year to less than 2 years of experience working in food service or a similar environment
• Availability for shift or on-call work, including early mornings, evenings, nights, and weekends
• Ability to supervise staff in multiple areas of responsibility within a fast-paced restaurant setting
• Customer service skills to effectively address complaints and uphold guest satisfaction standards
• Organizational skills for maintaining records of stock, repairs, sales, and waste accurately

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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