Senior Manager – Apple – Toronto, ON

Apple Retail at Sherway Gardens in Toronto is looking for a Senior Manager to lead teams, drive performance, and shape the in-store experience. This is a role for someone who’s equally comfortable on the floor coaching a manager as they are working through a complex operational challenge with the Store Leader. If you’re a seasoned retail leader who brings both strategic thinking and hands-on presence, this one is worth a close look.

In this position, you’ll be accountable for a meaningful slice of the store’s success — from developing managers and team members to executing operational strategy across functional areas. You’ll also play a direct role in fostering an inclusive, high-performing culture that reflects Apple’s values every single day.

About the Role: Senior Manager

As a Senior Manager at Apple Retail, you’ll lead a team that includes other managers, guiding their growth and holding the standard for what excellent customer service and team leadership looks like. You’ll actively participate in floor leadership — not from a distance, but right in the middle of the action, interacting with both team members and customers throughout the store. Working closely with the Store Leader, you’ll contribute to key business strategies and decisions while owning the operational execution of your assigned areas.

You’ll also take on a critical role in maintaining compliance with company policies, protecting confidential business, customer, and financial information, and ensuring that all team member concerns and customer escalations are handled with care. Inclusive leadership isn’t just a value here — it’s something you’ll actively model and build into your team’s daily culture.

Benefits and Salary

For this posting in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. Candidates with significant experience and skills may be considered for pay up to the range maximum on an exceptional basis. Apple offers a comprehensive benefits package to support its retail team members, consistent with the company’s commitment to employee well-being and inclusion.

Responsibilities

The Senior Manager at Apple Sherway Gardens carries both strategic and day-to-day accountability for the store’s performance and culture. From coaching managers and resolving escalations to executing operational strategy across the entire store, this role demands someone who can zoom out to see the big picture and zoom in when the details matter. Floor presence, people development, and inclusive leadership are all core to how success is measured here.

• Lead a team that includes managers, empowering each member to learn, grow, and meet performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team through structured development efforts
• Actively participate in floor leadership by interacting with team members and customers, modelling best practices, and ensuring business priorities and customer service standards are met
• Address customer and team member concerns and escalations, partnering with leadership and People partners when appropriate
• Drive business priorities and store performance goals by planning and executing the operational strategy for assigned functional areas and the broader store
• Maintain compliance with company policies and procedures, and protect all company assets including confidential business, customer, and financial information
• Model inclusive leadership behaviours and actively contribute to a safe, respectful, and diverse team environment
• Demonstrate Apple’s values of inclusion and diversity in all daily activities and interactions

Requirements / Skills

Apple is looking for a leader who combines retail or sales experience with strong people instincts and a genuine commitment to inclusion. The ideal candidate brings both the ability to make sound decisions under pressure and the interpersonal skills to develop others effectively. Integrity, follow-through, and communication are qualities that will define your success in this role.

• 3 years of leadership experience in retail, sales, or a related field — this is the minimum qualification for the role
• Schedule flexibility to work nights, weekends, and public holidays based on business needs, in line with local laws and approved accommodations
• Excellent communication skills with the ability to tailor your style to different audiences, from frontline team members to senior leadership
• Decision-making ability grounded in analytics, experience, and sound judgment — especially in fast-moving retail situations
• Mentorship and coaching ability to develop managers and team members through feedback, guidance, and trust-building
• High level of integrity and the ability to instil trust within a team while managing through challenges calmly
• French proficiency (written and spoken) required for Quebec-based roles; English required across Canada with sign language supported

How to Apply

To apply for this Senior Manager position at Apple Sherway Gardens, use the link below to access the official job posting. Make sure your resume is current and tailored to reflect your leadership experience before submitting.

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