Senior Manager – Apple – Richmond, BC

Apple Retail’s Richmond Centre location is looking for a Senior Manager to help lead one of the most recognizable store experiences in Canada. This is a hands-on leadership role where you’ll be shaping the culture, supporting other managers, and ensuring that every customer interaction reflects the best of what Apple has to offer in Richmond, British Columbia.

In this role, you’ll work closely with the Store Leader on business strategy and key decisions, while also being visible on the floor — coaching your team, solving complex problems, and driving store performance across functional areas. It’s a role that blends strategic thinking with day-to-day operational leadership.

About the Role: Senior Manager

As a Senior Manager at Apple, you’ll be accountable for the overall customer experience and operational execution of your assigned areas of the store. You’ll lead a team that includes other managers, setting the tone for inclusive leadership, high performance, and continuous development. You’ll also play a direct role in recruiting and retaining a diverse, high-performing team that reflects Apple’s commitment to inclusion.

Beyond day-to-day operations, you’ll be expected to address escalations, maintain company policies and procedures, protect confidential business and customer information, and model Apple’s values of inclusion and diversity in everything you do. You’ll be a visible presence on the floor — not just managing from a distance, but actively participating in team and customer interactions.

Benefits and Salary

Apple offers competitive compensation for this role. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with the possibility of reaching the range maximum for candidates who bring exceptional experience and skills. While a specific salary figure is not listed for the Richmond, BC location, Apple is well known for offering a comprehensive total rewards package that includes health benefits, employee discounts, and professional development opportunities.

Responsibilities

As a Senior Manager at Apple Retail, your days will be dynamic and varied — from coaching managers and resolving customer escalations to executing the operational strategy of the entire store. These responsibilities are central to maintaining the high standard of experience that Apple customers expect at every visit.

• Lead a team that includes other Managers, empowering each team member to learn, grow, and achieve both performance and developmental goals
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team
• Participate in Floor Leadership by engaging with team members and customers throughout the store, modelling best practices and ensuring business priorities are met
• Address escalations from customers and team members, partnering with leadership and People partners as appropriate
• Drive business priorities and achieve store performance goals by planning and executing the operational strategy for assigned areas and the store as a whole
• Maintain company policies and procedures, protecting all company assets including confidential business, customer, and financial information
• Foster an inclusive environment by respecting differences, demonstrating Apple’s values of inclusion and diversity, and taking action to create a safe and respectful workplace for all
• Serve as a role model for inclusive leadership behaviours and actively build and retain diverse teams

Requirements / Skills

Apple is looking for a seasoned retail leader who thrives in a fast-paced, constantly evolving environment and genuinely cares about developing the people around them. The ideal candidate brings strong operational instincts, integrity, and a natural ability to communicate across all levels of an organization.

• 3 years of leadership experience in retail, sales, or a related field — this is a minimum requirement
• Flexible availability including nights, weekends, and public holidays, in line with local laws and any approved accommodations
• Proficiency in French (written and spoken) if the role is based in Quebec; English is required throughout Canada
• Proven ability to exceed goals and persist through obstacles to accomplish objectives
• Sound decision-making skills using analytics, experience, and good judgment — especially under pressure
• Coaching and mentorship capability — the ability to develop others through effective feedback and guidance
• Strong communication skills with the ability to tailor your style to different audiences and handle difficult conversations calmly
• High level of integrity and the ability to instil trust within a team

How to Apply

To apply for this Senior Manager position at Apple’s Richmond Centre store, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant leadership experience before submitting.

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