Member Service Assistant – Costco – Winnipeg, MB

Costco’s Winnipeg location on Regent Avenue West is looking for a Member Service Assistant to join their warehouse team. This front-line role puts you at the heart of the member experience — greeting people as they walk through the door, verifying memberships, and making sure every visit runs safely and smoothly.

Day to day, you’ll be moving around the warehouse, conducting safety and security checks, monitoring access points, and assisting members with whatever they need. It’s a role that keeps you active and engaged, with real responsibility for the security and hospitality of a busy retail environment.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Winnipeg, you’ll be the first and last point of contact for members coming and going. From verifying membership cards at the entrance to checking receipts at the exit, you’ll help ensure the warehouse operates in a safe, orderly, and welcoming manner. You’ll also conduct hourly warehouse safety and security inspections on foot and using your personal vehicle.

This position requires solid situational awareness, a friendly and approachable manner, and the ability to handle security-sensitive tasks with discretion. You’ll work closely with duty managers, report on member counts and security observations, and respond to safety hazards like spills or blocked exits as they arise.

Benefits and Salary

Costco is well known for offering competitive compensation and a strong benefits package to its employees. While specific salary details for this posting were not listed, Costco Canada is consistently recognized as one of the country’s top employers, offering eligible employees access to health and dental benefits, paid time off, and a positive workplace culture built on respect and fairness.

Responsibilities

The Member Service Assistant role covers a wide range of tasks across member-facing service and warehouse security. You’ll be on the move throughout your shift, ensuring the safety of the building and the satisfaction of every member who walks through the door. Here’s what a typical day looks like:

• Greet and welcome members entering the warehouse, verifying membership cards and offering carts when needed
• Conduct hourly safety and security inspections throughout the warehouse and perimeter, on foot and by personal vehicle
• Identify and correct safety hazards such as spills, trip hazards, and blocked exits, completing inspection forms and reporting results to the duty manager
• Track member entry counts using a handheld counter and report half-hourly totals to the Front End team
• Monitor warehouse access and discreetly observe armoured transport pick-ups, jewellery and register drawer handling while holding a panic button
• Check member receipts at the exit, comparing merchandise to receipt, marking it with a highlighter, and thanking members on their way out
• Assist members with directions, loading help, and general inquiries throughout the warehouse
• Monitor after-hours exit doors from a personal vehicle and report suspicious activity to the duty manager or police as required
• Attend warehouse safety meetings and assist in other areas of the warehouse as needed

Requirements / Skills

Costco is looking for someone who is personable, dependable, and comfortable handling both customer-facing service and security responsibilities. No prior experience is required — what matters most is a positive attitude, attention to detail, and the ability to stay alert throughout your shift.

• High School Diploma or GED preferred
• Valid Driver’s Licence and personal vehicle required for after-hours perimeter checks
• Strong interpersonal skills — you’ll be greeting and assisting members throughout every shift
• Situational awareness and discretion when handling security-sensitive tasks
• Physical ability to walk the warehouse and perimeter regularly throughout the day
• For Quebec locations: ability to communicate in French (oral and written) is required

How to Apply

To apply, use the link below to visit the official Costco job posting and submit your application. Make sure your resume is up to date and your contact information is current before submitting.

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