Inside Sales Representative – UPS – Burlington, ON

UPS, one of the world’s most recognized logistics brands and a Fortune Global 500 organization, is looking for an Inside Sales Representative to join their Business Development team in Burlington, Ontario. This is a hybrid, full-time position with a clear career path toward an Account Executive role — making it a strong move for anyone serious about building a career in B2B sales and logistics.

This role puts you at the centre of UPS’s growth engine. You’ll be responsible for prospecting new clients, nurturing existing accounts, and helping businesses of all sizes navigate their logistics and shipping needs. If you thrive on building relationships, presenting compelling solutions, and working in a target-driven environment, this position is worth a close look.

About the Role: Inside Sales Representative

As an Inside Sales Representative on the UPS Business Development team, your primary focus is growing the UPS Small Package business within the small customer segment. You’ll manage an assigned book of business — prospecting for new customers while also strengthening relationships with existing clients to drive revenue growth and retention. This position blends consultative selling with genuine relationship management, requiring you to understand customer needs and present tailored logistics solutions that deliver real value.

The role operates on a Monday to Friday schedule (8:30am–5:00pm EST) and is structured as a hybrid position, with remote flexibility and occasional in-office requirements at a UPS facility. You’ll also complete the UPS Sales Academy, a comprehensive virtual training program designed to set you up for success. Collaboration is part of the culture here — expect regular team meetings, training sessions, and ongoing development support.

Benefits and Salary

UPS offers a competitive compensation package for this role, with a base salary ranging from $42,000 to $59,000 annually, plus a Sales Incentive Program (SIP) that rewards strong performance. Beyond the pay, employees receive extended health, dental, and vision benefits, a group insurance plan, paid vacation, and access to an employee stock purchase plan. Compensation is paid out weekly, every Friday. UPS is also well-known for its promotion-from-within culture, with genuine opportunities for advancement — including the intended career path from this role to an Account Executive position.

Responsibilities

Day to day, this role blends outbound prospecting with ongoing account management and client support. You’ll be representing UPS as a trusted advisor to small business customers, which means understanding their logistics challenges and positioning the right solutions. Here’s what the work looks like in practice:

• Prospect for new clients to expand market share within the small customer segment
• Respond to and resolve customer inquiries in a timely and effective manner
• Build and maintain strong relationships with existing customers to drive growth and ensure a positive experience with every interaction
• Create and present compelling value proposals tailored to both potential and existing customers
• Research the competitive landscape and apply product knowledge to develop creative, customer-focused solutions
• Participate in weekly team meetings and ongoing training sessions
• Complete the UPS Sales Academy virtual training program upon hire

Requirements / Skills

UPS is looking for someone who brings genuine sales instincts and strong interpersonal skills to this role. The ideal candidate is comfortable working independently in a remote or hybrid setting, confident on the phone and in presentations, and motivated by both client relationships and performance targets. Here’s what you’ll need to be considered:

• Prior B2B business development experience — direct experience in a sales or account management role is essential
• Exceptional communication skills — strong written and spoken English, with confidence in presenting to clients
• Relationship-building ability — a natural advisor mentality and genuine interest in helping customers succeed
• Bachelor’s Degree or international equivalent — preferred, not mandatory
• Salesforce and MS Office proficiency — preferred, as these tools are used regularly in the role
• Schedule flexibility — ability to work in the time zone corresponding to your assigned territory

How to Apply

To apply, visit the official UPS job posting using the link below. Make sure your resume is up to date and tailored to highlight your B2B sales experience before submitting.

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