GM Lead Department Manager – Walmart – Quebec City, QC

Walmart Canada’s Quebec City location is looking for a GM Lead Department Manager to step into a key leadership role within their General Merchandise and Fashion departments. Based at 2700 Boul Laurier, Ville de Québec, this is a Regular/Permanent position offering competitive hourly pay and a flexible schedule that spans mornings, afternoons, evenings, and nights.

This role puts you at the centre of day-to-day department operations — from coaching associates and maintaining merchandising standards to delivering outstanding customer service and keeping the floor running smoothly. If you’re someone who thrives in a fast-moving retail environment and enjoys mentoring a team, this could be the right next step in your career.

About the Role: GM Lead Department Manager

As a GM Lead Department Manager, you’ll work closely with the General Merchandise and Fashion Assistant Manager to coordinate associate tasks, oversee department presentation, and ensure customers always find what they’re looking for. Your day will involve assessing the floor, directing associates, resolving customer concerns, and following up on Customer Availability Process tasks to make sure nothing slips through the cracks.

Beyond the floor work, you’ll also play a role in associate training and development, provide scheduling support, and maintain a safe, clean, and hazard-free work environment. Adherence to Walmart’s policies and procedures — including safety sweep logs and fixture inspections — is a core part of this position.

Benefits and Salary

The minimum rate of pay for this position starts at $21.85 per hour. Walmart Canada also offers a strong benefits package that includes comprehensive benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, and access to Live Better U and EQ Health programs. Please note that some benefits are dependent on hours worked or employment status (full-time or part-time).

Responsibilities

In this role, you’ll be hands-on across multiple aspects of department leadership — from the sales floor to associate development. The responsibilities below reflect the breadth of what a GM Lead Department Manager is expected to handle on a daily basis at Walmart Canada.

• Greet and assist customers in a polite and friendly manner, helping them locate merchandise, making product recommendations, and resolving any issues that arise
• Coordinate task completion by providing direction to associates in line with priorities set by the General Merchandise and Fashion Assistant Manager and the Store Management Team
• Assess department presentation across General Merchandise and Fashion, identifying deficiencies and executing required merchandising display changes
• Delegate and follow up on daily Customer Availability Process tasks to ensure shelves are stocked and accessible
• Support scheduling needs as required by store management
• Assign associates to coverage and availability tasks across all areas of the store
• Participate in training and development of General Merchandise and Fashion Associates, providing constructive feedback as needed
• Maintain a safe work environment by adhering to company policies, completing safety sweep logs, and ensuring displays and fixtures are secure and free of debris

Requirements / Skills

The ideal candidate is a natural communicator and team player who’s comfortable taking initiative and guiding others. Walmart values individuals who are flexible, positive, and genuinely focused on delivering a great experience — both for customers and for their fellow associates.

• Customer service orientation with the ability to engage warmly and resolve concerns effectively
• Leadership and communication skills to direct associates and follow through on priorities
• Attention to detail when assessing department presentation and merchandising standards
• Organizational skills to manage task delegation, scheduling support, and follow-up
• Commitment to safety and workplace compliance, including completing required logs and inspections
• Flexibility to work across a variety of shifts including mornings, afternoons, evenings, and nights

How to Apply

To apply for this GM Lead Department Manager position at Walmart Canada in Quebec City, use the official application link below. Make sure your resume is up to date before submitting.

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