Food Service Supervisor – Tim Hortons – Madawaska Maliseet First Nation, NB

Tim Hortons is looking for an experienced Food Service Supervisor to join their team in Madawaska Maliseet First Nation, New Brunswick. If you have a knack for keeping a busy kitchen running smoothly, leading a crew with confidence, and making sure every guest walks away satisfied, this could be a great fit for you.

This role puts you right in the heart of the operation — overseeing food preparation and portioning, scheduling staff, maintaining quality standards, and stepping in when customers need attention. It’s a hands-on supervisory position in a fast-paced food service environment where no two shifts are exactly the same.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll be responsible for coordinating the day-to-day activities of kitchen and counter staff, setting work schedules, and making sure food and service consistently meet quality control standards. You’ll also take the lead on training new hires, covering everything from job duties to sanitation and safety procedures.

You’ll work closely with your team to keep things moving under pressure, manage stock records, and handle any guest concerns that come your way. Team coordination, attention to detail, and strong communication skills are what will set you up for success in this role.

Benefits and Salary

This position offers a wage of $17.00 per hour for 35 to 40 hours per week. Tim Hortons provides a dental plan and a health care plan as part of the benefits package, along with additional benefits. The employer also offers mentorship, coaching, and networking opportunities for youth, and provides awareness training to foster a welcoming workplace.

Responsibilities

In this role, you’ll be overseeing kitchen operations from scheduling to food quality — keeping the team on track while maintaining a safe, efficient workspace. Your responsibilities span staff supervision, supply management, and direct customer service, making every shift a balance of leadership and hands-on work.

• Establish methods and schedules to meet daily work demands efficiently
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation practices, and safety procedures
• Hire food service staff as needed to maintain adequate team coverage
• Requisition food and kitchen supplies to ensure the operation is fully stocked
• Ensure food and service consistently meet quality control standards
• Address customer complaints or concerns promptly and professionally
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports as required

Requirements / Skills

The ideal candidate brings solid food service experience along with the interpersonal skills needed to lead a team in a high-energy environment. Tim Hortons values candidates who are client-focused, dependable, and able to communicate clearly under pressure.

• Education: Secondary (high) school graduation certificate or equivalent experience
• Experience: 1 year to less than 2 years in a food service setting
• Communication: Excellent oral communication skills for both team and customer interactions
• Interpersonal skills: Efficient and professional with staff and customers alike
• Client focus: Ability to address concerns and maintain guest satisfaction
• Team player: Collaborative approach to working in a busy, noisy kitchen environment
• Physical capability: Able to work in a fast-paced environment under pressure and meet tight deadlines with strong attention to detail

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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