Employee Services Specialist – Canadian Tire – Toronto, ON

Canadian Tire Corporation is one of Canada’s most recognized and trusted companies, and they’re looking for an Employee Services Specialist to join their team in Toronto, Ontario. This is a great opportunity for an HR professional with solid Workday experience and a passion for delivering an exceptional employee experience through effective case management and HR program support.

In this role, you’ll be the first point of contact for employee inquiries across the enterprise — handling a high volume of requests via phone, email, and case management tools. You’ll draw on your knowledge of HR policies, Workday business processes, and best practices to resolve issues efficiently and contribute to ongoing improvements across the HR function.

About the Role: Employee Services Specialist

As an Employee Services Specialist at Canadian Tire, you’ll support a broad range of day-to-day HR inquiries while ensuring accurate documentation, proper categorization, and timely resolution through strong case management practices. You’ll be responsible for maintaining and updating Knowledge Articles within Workday, contributing to feedback loops that improve tools, guides, and training materials — all with the goal of making the employee experience as smooth as possible.

This role also involves collaboration across partner teams and COEs to deliver consistent, high-quality HR support. You’ll participate in projects aimed at enhancing the overall employee experience, manage cyclical events with a self-directed approach, and stay current on Workday enhancements, HR trends, and new capabilities. Strong attention to detail, discretion, and effective communication are essential to succeed here.

Benefits and Salary

Canadian Tire offers a broadband salary range of $53,000 to $88,000 annually, with final compensation based on your experience, internal equity, and market benchmarks. Beyond pay, employees enjoy comprehensive benefits and retirement programs, performance incentives, continuing education programs, and career growth opportunities. There are also product discounts, and as part of the enhanced flex benefits program, eligible employees and their families receive up to $5,000 per year in mental health benefits, along with access to total well-being tools and resources.

Responsibilities

The Employee Services Specialist plays a central role in keeping HR operations running smoothly by being the go-to resource for employee inquiries across the enterprise. Day-to-day, this means managing a high volume of cases with accuracy, empathy, and efficiency — while also contributing to process improvements that benefit both employees and internal stakeholders.

• Handle a high volume of employee inquiries via case management, phone, and email while maintaining strong knowledge of Workday business processes and HR programs
• Document and categorize all inquiries accurately, prioritizing by urgency and driving cases through to resolution using effective case management practices
• Maintain and update Knowledge Articles within Workday, including COE-requested updates and internal resources, to support a positive employee experience
• Provide feedback on Workday Help training materials, tools, and guides based on observed trends and firsthand experience
• Identify opportunities for continuous improvement across case management, knowledge management, and HR business processes
• Support cyclical events and deliverables through self-directed learning and proactive collaboration with partner teams
• Participate in projects that enhance the overall employee experience using an enterprise-wide lens and centralized knowledge resources
• Learn and adopt new Workday functionality and enhancements, offering feedback as requested and contributing to documentation of internal team practices

Requirements / Skills

Canadian Tire is looking for a detail-oriented HR professional who thrives in a fast-paced, high-volume environment and genuinely cares about the employee experience. The ideal candidate combines solid Workday knowledge with strong communication skills and a proactive, solutions-oriented mindset.

• 2–4 years of progressive HR experience, including a minimum of 2 years of functional Workday experience and prior case management exposure
• Bachelor’s degree in Human Resources or a related field, or equivalent practical experience
• Strong knowledge of HR policies and processes, with the ability to stay current on changes and anticipate impacts on employees
• Proficiency in Workday, including Workday Help, plus advanced skills in Microsoft Office Suite (Excel, PowerPoint), SharePoint, and Jira
• Excellent written and verbal communication skills; bilingualism in English and French is considered a strong asset
• Ability to manage multiple priorities effectively, with close attention to detail, discretion around confidential information, and a results-driven approach
• Flexibility to work across different time zones and a commitment to continuous learning, including engagement with the Workday Community platform

How to Apply

To apply for this Employee Services Specialist position at Canadian Tire, use the link below to access the official posting. Make sure your resume is up to date and tailored to reflect your Workday and HR case management experience before submitting.

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