Employee Relations Business Partner – Apple – Toronto, ON

Apple’s Canadian operations are growing, and they’re looking for a seasoned Employee Relations Business Partner to join their Retail HR team in Toronto, Ontario. This is a senior-level consulting role where your expertise in employee relations, workplace investigations, and employment law will directly shape how Apple’s retail leadership navigates complex people decisions across Canada.

You’ll work closely with market leadership, Centers of Excellence, and HR colleagues to build a workplace culture grounded in fairness, inclusion, and Apple’s core values. This role goes well beyond policy enforcement — it’s about strategic partnership, proactive problem-solving, and meaningful influence at the organizational level. Bilingual candidates (English and French-Canadian) will find this role particularly well-suited to their profile, as it spans support across all Canadian provinces.

About the Role: Employee Relations Business Partner

As an Employee Relations Business Partner (ERBP), you’ll serve as the primary resource for managers, leaders, and employees within Apple’s Retail organization on all matters related to employee relations. Your work will ensure consistent, objective, and legally compliant decision-making across a wide range of sensitive situations — from harassment and misconduct investigations to terminations, workplace accommodations, and HR policy guidance.

This is a high-impact position that requires someone comfortable operating with a high degree of autonomy while managing multiple priorities across markets. You’ll regularly analyze ER metrics, identify emerging trends, and develop proactive strategies to cultivate positive employee relations throughout the business. Some travel (approximately 20–30%) is expected as part of this role.

Benefits and Salary

Apple offers a base pay range of $113,400 to $170,100 CAD for this role, with your specific pay determined by your skills, qualifications, experience, and location. In addition to competitive base compensation, employees have the opportunity to participate in Apple’s Employee Stock Purchase Plan and may be eligible for discretionary restricted stock unit (RSU) award recommendations. The role may also be eligible for discretionary bonuses, commission payments, and relocation support. Benefits include comprehensive medical and dental coverage, retirement benefits, discounts on Apple products, access to free services, and tuition reimbursement for formal education aligned with career development at Apple.

Responsibilities

This role sits at the intersection of legal compliance, people strategy, and operational leadership. As an ERBP, your day-to-day work will require both analytical rigour and interpersonal skill — you’ll be resolving complex ER issues while also helping leadership teams make better, more informed decisions about their people.

• Identify and resolve complex and highly sensitive employee relations issues, including situations where no established precedent exists
• Advise and influence market leadership on critical ER decisions such as harassment, business conduct violations, terminations, and HR policy interpretation
• Evaluate and review employee-related decisions in response to employee concerns, ensuring fairness and consistency
• Conduct investigations into potential misconduct and policy violations across varying levels of complexity, with thorough and accurate documentation
• Perform workplace violence assessments and develop and implement appropriate response plans as situations require
• Provide consultation on workplace accommodations in collaboration with relevant business partners
• Communicate and implement country-wide employee relations programs, policies, and procedures
• Deliver training for HR, ER, and line management teams on employee relations topics and best practices
• Analyse ER metrics using the case management system to identify trends and develop proactive strategies that promote positive employee relations across the business

Requirements / Skills

Apple is seeking a candidate with a deep, well-rounded HR and employee relations background — someone who can work independently in ambiguous situations, bring calm authority to high-stakes conversations, and build trust with both frontline managers and senior leadership. Strong communication and investigative skills are non-negotiable for success in this role.

• 7–12+ years of HR experience with a focus on employee relations in a professional setting
• Deep expertise in conducting investigations and producing thorough, accurate documentation
• Knowledge of Canadian employment law, including federal and provincial regulations (bilingual English/French-Canadian proficiency required to support employees across all Canadian provinces)
• Proven ability to manage multiple priorities, stakeholders, and work streams across different markets simultaneously
• Willingness and ability to travel approximately 20–30% of the time
• Strong partnership-building skills with the ability to influence and collaborate effectively with managers and HR colleagues
• Exceptional communication skills, including active listening, written communication, and presentation abilities
• Experience in a large corporation HR/ER environment is a preferred asset

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date and tailored to highlight your employee relations experience before submitting.

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