Customer Rep-Station – FedEx – Saint-Bruno, QC

FedEx is hiring a Customer Rep-Station at their Saint-Bruno, Quebec location. If you enjoy working directly with customers, solving problems on the fly, and keeping operations running smoothly in a fast-paced logistics environment, this part-time role could be a great fit for you.

Working Monday to Friday, 7:00 AM to 12:00 PM, you’ll be the face of FedEx at the station — handling customer inquiries, supporting administrative tasks, and contributing to the efficiency of daily facility operations. Bilingualism (French and English) is a key asset for this position given its location in Quebec.

About the Role: Customer Rep-Station

In this role, you’ll be responsible for providing accurate information and direct customer service assistance at the station level. This means handling a variety of customer interactions, processing shipments, and performing administrative duties that keep the facility running at full capacity. You’ll also play an active part in promoting FedEx products and services to support continued sales and generate incremental revenue where the opportunity arises.

Physical readiness is part of the job — you’ll need to be able to lift up to 70 lbs and manoeuvre packages weighing up to 150 lbs with appropriate equipment. The environment is monitored and can be high-pressure, so the ability to stay calm and adapt to changing conditions is essential. As this position is in Quebec, bilingualism in French and English is required.

Benefits and Salary

This part-time position at FedEx in Saint-Bruno offers a pay rate of $21.83 to $31.01 CAD per hour, depending on experience and qualifications. FedEx is known for its commitment to employee well-being and inclusion, with a workplace culture that values diversity and provides accommodation throughout the recruitment process for those who need it.

Responsibilities

As a Customer Rep-Station, your day-to-day work revolves around delivering reliable service to FedEx customers and supporting the administrative backbone of station operations. Every interaction matters — from answering questions to handling shipments — and your contribution directly impacts customer satisfaction and station efficiency.

• Assist customers directly at the station by providing accurate information and resolving service inquiries
• Perform administrative duties required for efficient station operations
• Promote FedEx products and services to support continued sales and identify incremental revenue opportunities
• Handle packages physically, including lifting up to 70 lbs and manoeuvring packages up to 150 lbs with appropriate equipment
• Complete mandatory training and achieve minimum thresholds on all required testing and recurrent training programs
• Operate in a PC Windows environment to support station administrative functions
• Communicate effectively in both French and English to serve Quebec customers in their preferred language

Requirements / Skills

FedEx is looking for a candidate who brings strong interpersonal skills, a cool head under pressure, and the motivation to learn FedEx systems and processes. Someone with experience in customer-facing roles in logistics, retail, or administration will feel right at home in this environment.

• High school diploma or equivalent required; college diploma preferred
• Bilingual in French and English — required for this Quebec location
• Knowledge of Canadian Customs regulations is an asset
• Familiarity with FedEx Express and Ground products and services is an advantage
• Strong verbal communication and interpersonal skills for effective customer interaction
• Analytical thinking and problem-solving ability to handle varied customer situations
• Physical capability to lift 70 lbs and manoeuvre up to 150 lbs with equipment
• Ability to work in a high-pressure, monitored environment and manage stress effectively

How to Apply

To apply for this Customer Rep-Station position at FedEx in Saint-Bruno, use the official application link below. Make sure your resume is up to date and reflects relevant customer service or logistics experience before submitting.

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