Creative Pro – Apple – Surrey, BC

Apple’s retail presence in Surrey just got a little more exciting. The Apple Store at Guildford Town Centre is looking for a Creative Pro — a role built for someone who genuinely loves helping people get more out of Apple technology and has a talent for making that learning feel natural, inspiring, and memorable.

This isn’t a traditional sales position. As a Creative Pro, you’ll be at the centre of the store’s Today at Apple programming, mentoring your team, facilitating sessions for customers, and acting as the go-to resource for everything related to Apple’s ecosystem. If you thrive in front of an audience and love connecting people to technology that matters to them, this role is worth a closer look.

About the Role: Creative Pro

The Creative Pro at Apple serves as both an educator and an ambassador. You’ll design and deliver Today at Apple sessions that get customers genuinely engaged with Apple products and services — not just using them, but truly understanding what they can do. Your work extends beyond the sales floor into the local community, identifying what matters to customers and connecting them with relevant programming and activities throughout the store.

Equally important is your role as a mentor and facilitator within the store team. You’ll support the development of fellow Today at Apple team members, share your knowledge of Apple’s products and internal support resources, and help build a culture where inclusion, curiosity, and continuous learning are part of everyday work. Customer feedback is something you’ll actively seek out, analyse, and act on to keep improving the in-store experience.

Benefits and Salary

Apple is known for offering a competitive total compensation package to its retail team members. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with top candidates who bring exceptional experience potentially offered up to the range maximum. While specific salary figures are not listed for this Surrey location, Apple’s retail compensation typically includes health benefits, employee product discounts, wellness resources, and access to ongoing professional development and training programmes.

Responsibilities

The day-to-day work of a Creative Pro blends education, community engagement, and team development. You’ll be the driving force behind how customers and colleagues alike experience Apple’s products and programming, making every interaction an opportunity to inspire and inform.

• Promote and deliver engaging Today at Apple sessions about Apple products and services, encouraging active participation from both customers and the store team
• Generate excitement and enthusiasm for Apple products through in-store programming, events, and hands-on demonstrations
• Identify community interests by understanding what excites local customers and connecting them to relevant store activities and programming
• Mentor and train Today at Apple team members, helping them build product knowledge and facilitation skills
• Drive customer ownership by recommending tailored solutions that genuinely meet each customer’s needs
• Gather and act on feedback from customers and peers to continually improve the Apple Store experience
• Stay current on new Apple products, technologies, and trends to ensure sessions remain relevant and engaging
• Support customer-facing activities both on and off the sales floor as needed
• Champion inclusion and diversity through daily actions and a genuine respect for differing perspectives

Requirements / Skills

Apple is looking for someone who brings both retail or sales experience and a genuine passion for teaching and connecting with people. The ideal candidate is comfortable in front of diverse audiences, adaptable in their communication style, and deeply curious about Apple’s technology ecosystem.

• Availability to work a flexible schedule including nights, weekends, and public holidays in a retail environment
• Experience in retail, sales, or a related field — you understand what it takes to engage customers effectively
• Training or mentoring experience — you’ve helped peers develop their product knowledge or sales capabilities before
• Proficiency in written and spoken English (French proficiency required for Quebec-based roles)
• Storytelling and facilitation skills — you can connect with audiences of all sizes and adapt your approach to different learning styles
• Deep familiarity with Apple’s ecosystem and the ability to communicate its value clearly and compellingly
• Comfort in fast-paced environments with the ability to manage multiple priorities simultaneously
• Openness to learning and a genuine collaborative spirit — you grow with your team, not just independently

How to Apply

To apply for the Creative Pro position at Apple’s Guildford Town Centre location in Surrey, use the link below to visit the official Apple Jobs posting. Make sure your resume is up to date before submitting your application.

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