Change Management Specialist – Canadian Tire – Toronto, ON

Canadian Tire Corporation is one of Canada’s most recognizable and trusted companies, and they’re looking to bring a skilled Change Management Specialist onto their IT team. Based in Toronto, Ontario (or Calgary, Alberta), this hybrid role puts you at the centre of enterprise-level IT governance, working within a dynamic ITSM framework that keeps one of Canada’s largest retail operations running smoothly.

This isn’t just a process-administration role — it’s a position with real influence. You’ll be shaping how changes are planned, assessed, and implemented across a complex IT environment, working directly with technical teams, business stakeholders, and senior leadership to manage risk and drive continual improvement.

About the Role: Change Management Specialist

As the ITIL Change Management Specialist, you’ll govern and administer the end-to-end Change Management process, ensuring that IT changes are introduced with minimal risk and disruption to business operations. You’ll facilitate Change Advisory Board (CAB) meetings, coordinate stakeholder approvals, and oversee compliance with IT General Controls (ITGCs) and audit requirements. Your work will directly support service stability, audit readiness, and strategic process improvement across Canadian Tire’s ITSM landscape.

You’ll also play a key role in optimizing ServiceNow Change Management workflows, producing executive-level reporting on change performance, and collaborating with Incident and Problem Management teams. This role demands someone who can communicate confidently with both technical professionals and executive stakeholders — and who thrives in a governance-driven, fast-paced environment.

Benefits and Salary

Canadian Tire offers a broadband salary range of $53,000 – $88,000 CAD, with a typical hiring range between $53,000 and $70,000, depending on experience, internal equity, and market conditions. Beyond competitive pay, the company provides comprehensive benefits and retirement programs, performance incentives, continuing education programs, mental health benefits of $5,000 per year for eligible employees and their families, career growth opportunities, product discounts, and access to the Triangle Learning Academy. Eligible employees also participate in the Canadian Tire Profit Sharing program.

Responsibilities

In this role, you’ll own the Change Management process from end to end — reviewing requests, facilitating governance meetings, managing schedules, and producing reports that keep leadership informed and auditors satisfied. These responsibilities require someone detail-oriented, organized, and comfortable operating across both technical and executive levels of the business.

• Govern and administer the end-to-end IT Change Management process in line with ITIL best practices
• Review, assess, and approve change requests to ensure compliance with organizational standards and policies
• Facilitate CAB meetings and coordinate timely stakeholder approvals across technical and business teams
• Evaluate change-related risks and ensure appropriate mitigation strategies are clearly documented
• Monitor change schedules to identify potential conflicts or impacts on service delivery
• Ensure all implementation, validation, testing, and backout plans are completed and properly documented before changes proceed
• Produce operational and executive-level reporting on change performance, trends, risks, and process adherence
• Investigate change-related incidents and support post-implementation reviews and lessons learned activities
• Support and optimize ServiceNow Change Management workflows, reporting, controls, and automation
• Develop and deliver Change Management training, process documentation, and stakeholder guidance materials

Requirements / Skills

The ideal candidate brings hands-on experience in IT Service Management and a solid understanding of ITIL Change Enablement principles. Canadian Tire values professionals who can balance rigorous governance requirements with clear, effective communication — whether they’re presenting to a technical team or preparing a report for executives.

• 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions
• Strong knowledge of ITIL Change Enablement principles and best practices; ITIL v4 Foundation certification is preferred
• Experience facilitating CAB meetings and managing complex enterprise changes in large organizations
• Proficiency with ServiceNow or comparable ITSM tools
• Experience in governance, compliance, and audit-controlled environments, with a strong understanding of IT General Controls (ITGCs)
• Excellent verbal and written communication skills with the ability to engage both technical teams and executive stakeholders
• Strong analytical and problem-solving skills, with the ability to manage competing priorities and deadlines in a fast-paced environment

How to Apply

To apply for this Change Management Specialist position at Canadian Tire, click the link below to visit the official job posting. Ensure your resume is up to date and tailored to reflect your ITSM and Change Management experience before submitting.

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