Asset Protection Personnel – Loblaws – Kanata, ON

Kanata shoppers deserve a safe and welcoming experience every time they walk through the door — and that’s exactly where you come in. Loblaws is hiring an Asset Protection Personnel (UAPP) to join their team in Kanata, Ontario. As one of Canada’s largest employers, Loblaw Companies Limited offers not just a job, but a place to grow your career in a dynamic retail environment.

This uniformed position puts you front and centre as the first friendly face customers see when entering the store. You’ll play a key role in maintaining a safe shopping environment, supporting asset protection initiatives, and delivering the kind of customer service that keeps people coming back.

About the Role: Asset Protection Personnel

As a Uniformed Asset Protection Personnel, your day-to-day will involve welcoming customers, responding to Gatekeeper alarms, conducting receipt checks, and assessing potential safety hazards on the shop floor. You’ll be the calm, professional presence that keeps both customers and colleagues feeling secure. This isn’t just a security role — it’s a customer-facing position that requires a genuine passion for people.

You’ll work closely with store teams across departments, collaborating to handle situations efficiently and professionally. Whether it’s escalating emergency situations, maintaining daily status reports, or simply greeting shoppers with a smile, every part of this role contributes to a positive in-store experience. A cool head under pressure and strong communication skills are essential to succeeding here.

Benefits and Salary

The starting pay rate for this position is $17.60 per hour. Beyond the competitive hourly wage, Loblaws offers a 10% Colleague Discount, a company-matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program. Career-minded candidates will also appreciate access to in-house training programs and tuition assistance to support ongoing professional development.

Responsibilities

Working on the floor of a busy retail location, the Asset Protection Personnel role blends customer service with safety and security responsibilities. Each task is designed to protect both customers and the store, while ensuring a pleasant shopping environment for everyone who walks through the doors.

• Welcome customers as they enter the store, delivering a friendly and professional first impression
• Respond to Gatekeeper alarms and conduct receipt checks as required
• Assess safety hazards such as spills and wet floors, and take appropriate action to ensure customer safety
• Escalate any crisis or emergency situations in a timely and effective manner
• Maintain and submit daily, weekly, and monthly status reports
• Collaborate with store team members and perform additional assigned duties as required

Requirements / Skills

Loblaws is looking for someone who is approachable, composed, and customer-focused. The ideal candidate has a knack for building rapport with both the public and their colleagues, and can handle tense situations without losing their cool. Physical stamina and a professional attitude are equally important in this role.

• Retail experience is preferred, though not strictly required
• Exceptional customer service skills with the ability to build genuine relationships
• Ability to remain calm in high-tension situations
• Professional and approachable demeanour at all times
• Physical capability to walk or stand for extended periods and lift up to 50 lbs
• First Aid and CPR certification is considered an asset
• Candidates 18 years or older must be able to complete a criminal background check

How to Apply

To apply for this Asset Protection Personnel position at Loblaws in Kanata, use the official link below. Make sure your resume is up to date before submitting your application.

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