Team Leader – Dollarama – Hamilton, ON

Dollarama is looking for a motivated Team Leader to join their store in Hamilton, Ontario. This is a full-time, permanent position that puts you at the centre of daily store operations — guiding a team, maintaining merchandising standards, and helping customers have a great experience. If you have retail experience and a genuine interest in growing into a leadership role, this could be the right fit.

Day-to-day, you’ll be supervising store associates, overseeing shelf stocking and shipment handling, and stepping up as a manager on duty when needed. From opening and closing the store to participating in inventory, the role keeps things moving at a steady pace in a high-volume retail environment.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll take on both operational and people-focused responsibilities. You’ll be the go-to person for store associates needing direction, while also making sure the physical store — from shelves to cleanliness — reflects the company’s standards. Your ability to manage time effectively and keep priorities in order will be key to success in this role.

Beyond day-to-day tasks, you’ll play an active part in training new employees, conducting performance evaluations, and resolving customer concerns with professionalism. Cash management, store safety, and adherence to visual merchandising strategies are all part of the package. You’ll need to be available for day, evening, and weekend shifts as required by store operations.

Benefits and Salary

This position starts at an hourly wage of $18.60. Dollarama offers a solid benefits package that includes weekly pay, paid vacation, birthday leave, and a retirement plan. There are also genuine opportunities for career growth within the company — Dollarama promotes from within and values employee development.

Responsibilities

As a Team Leader, your role spans both the sales floor and behind-the-scenes operations. You’ll be responsible for keeping the store running smoothly while supporting your team and upholding Dollarama’s customer service standards.

• Lead and supervise store associates, offering day-to-day guidance and support
• Oversee merchandising, shelf stocking, and boxing and unboxing of daily shipments
• Ensure customer service standards are consistently met throughout the store
• Carry out manager-on-duty tasks, including managing breaks, time, and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Address customer complaints and resolve issues in a timely and professional manner
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Perform cash management and handle store opening and closing duties as needed
• Participate in inventory processes and employee training and performance evaluations

Requirements / Skills

The ideal candidate for this Team Leader role brings hands-on retail experience and a track record in team management. Dollarama values leaders who are organized, communicative, and ready to roll up their sleeves in a busy store environment.

• Minimum 1 year of retail industry experience — direct floor or customer-facing background preferred
• Minimum 1 year of team management experience — ability to guide and motivate others
• Open availability including days, evenings, and weekends as required by store needs
• Strong organizational and time management skills with the ability to juggle multiple priorities
• Leadership and communication skills that foster a positive and productive team environment
• Ability to thrive in a fast-paced, high-volume retail setting
• Ambition to grow within the company — Dollarama actively promotes career advancement

How to Apply

To apply, use the official link below to access the Dollarama job application via the AppyHere mobile application. Make sure your resume is up to date before submitting.

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