Customer Rep-Station – FedEx – Calgary, AB

FedEx is one of Canada’s most recognized logistics and courier companies, and their Calgary station is looking to add a Customer Rep-Station to their team. Based out of 24 Aero Drive NE, Calgary, AB, this full-time, permanent position puts you right at the front lines of customer service and facility operations — a role where your communication skills and problem-solving ability genuinely make a difference every day.

This is an interview position that blends direct customer interaction with administrative duties to keep operations running smoothly. You’ll be the go-to contact for customers needing accurate information and hands-on assistance, while also helping to drive sales opportunities and generate incremental revenue for the station.

About the Role: Customer Rep-Station

As a Customer Rep-Station at FedEx Calgary, your day-to-day centres around delivering accurate, helpful service to customers who walk in or contact the station directly. You’ll handle a variety of administrative tasks that are essential to efficient station operations — from processing shipments and navigating Canadian Customs regulations to managing inquiries about FedEx Express and Ground products and services. Each interaction is an opportunity to reinforce customer loyalty and identify additional service needs.

Working in a fast-paced, monitored environment, you’ll need to stay composed under pressure and adapt quickly to shifting priorities. This role also requires physical capability — you must be able to lift packages up to 70 lbs and manoeuvre packages weighing up to 150 lbs with appropriate equipment. Strong teamwork and adherence to FedEx operational standards are central to success in this position.

Benefits and Salary

FedEx is committed to the well-being of its employees and fosters an inclusive, equitable workplace where every team member is valued. While specific pay details were not listed in this posting, FedEx Canada is known for offering competitive compensation packages for its facility operations staff. The company also supports accommodation needs throughout the recruitment and selection process.

Responsibilities

The Customer Rep-Station role at FedEx Calgary covers a broad mix of customer-facing service and behind-the-scenes administrative work. Every task you take on supports the smooth flow of station operations and contributes directly to customer satisfaction and revenue growth.

• Provide accurate information and hands-on assistance to customers requiring direct interface at the station
• Perform administrative duties necessary for efficient day-to-day station operations
• Promote continued sales and identify opportunities to generate incremental revenue
• Handle packages weighing up to 70 lbs independently, and up to 150 lbs with appropriate equipment
• Navigate FedEx systems in a PC Windows environment to process shipments and manage customer information
• Apply knowledge of FedEx Express and Ground products and services to advise customers effectively
• Complete mandatory training and achieve minimum thresholds on all required testing and recurrency programs
• Maintain composure and deliver quality service in a high-pressure, monitored, and changing work environment

Requirements / Skills

FedEx is looking for a candidate who can confidently balance customer service excellence with the physical and administrative demands of a busy station environment. The ideal applicant brings strong interpersonal communication skills, a calm approach under pressure, and a willingness to learn FedEx’s systems and procedures.

• High school diploma or equivalent required; college diploma preferred
• Knowledge of Canadian Customs regulations is an asset
• Familiarity with FedEx Express and Ground products and services is preferred
• Physical capability to lift 70 lbs and manoeuvre packages up to 150 lbs with proper equipment
• Proficiency in a PC Windows environment for day-to-day operations
• Excellent verbal and interpersonal communication skills for direct customer interaction
• Good analytical, problem-solving, and negotiation skills to handle complex customer situations
• Demonstrated ability to manage stress in a fast-paced, monitored, and evolving work setting

How to Apply

To apply for this Customer Rep-Station position at FedEx Calgary, use the link below to access the official job posting on the FedEx Careers website. Ensure your resume is up to date and reflects your relevant experience before submitting your application.

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