Store Manager – Apple – Burlington, ON

Apple Retail at Mapleview Centre in Burlington, Ontario is looking for a Store Manager (CA-Manager) to lead, inspire, and develop a high-performing team that delivers the kind of customer experience only Apple can offer. This is a hands-on leadership role where you’ll be right on the floor alongside your team, setting the standard for what excellent service looks like every single day.

In this role, you’ll be responsible for driving store performance, executing operational strategies, and fostering a culture where every team member feels empowered to grow. From coaching staff to managing business priorities, you’ll be at the centre of everything that makes an Apple Store run at its best.

About the Role: Store Manager

As a Manager at Apple Retail, your days will be dynamic — splitting your attention between leading your team on the floor, addressing customer and team member concerns, and working with leadership to execute broader company goals. You’ll be responsible for recruiting, training, and retaining a diverse team while maintaining Apple’s high standards of service and operational excellence.

This role also carries a meaningful responsibility around inclusion and diversity. You’ll be expected to model Apple’s values daily, take action to build a safe and respectful workplace, and champion inclusive leadership behaviours across your team. You’ll also ensure that all company policies, procedures, and confidential information are properly maintained and protected.

Benefits and Salary

Apple is known for offering a comprehensive total compensation package to its retail leadership team. While specific salary details are not listed in this posting, Apple typically provides competitive pay alongside benefits such as health and dental coverage, employee product discounts, and career development opportunities within one of the world’s most recognized brands.

Responsibilities

As a Store Manager at Apple Retail, your responsibilities span team leadership, customer experience, and operational execution. Every task connects back to Apple’s mission of delivering exceptional experiences and building a workplace where people truly belong.

• Lead and develop a team by empowering each member to learn, grow, and meet their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing retail team
• Actively participate in Floor Leadership by interacting with both team members and customers, modelling best practices and ensuring business priorities are met
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when needed
• Drive business priorities by planning and executing operational strategies within assigned functional areas of the store
• Maintain and uphold company policies and procedures, protecting confidential business, customer, team member, and financial information
• Champion inclusion and diversity by demonstrating Apple’s values daily and building a safe, respectful environment for all team members
• Serve as a role model for inclusive leadership behaviours and develop diverse teams through intentional mentorship and coaching

Requirements / Skills

The ideal candidate for this Apple Retail Manager role brings proven leadership experience in retail or sales, combined with a genuine commitment to people development and inclusive practices. Apple values leaders who operate with integrity, communicate with clarity, and stay composed in a fast-paced, ever-changing environment.

• Retail or sales leadership experience is required — you should have a track record of guiding others toward strong results
• Flexible availability to work evenings, weekends, and public holidays as business needs require
• Strong communication skills with the ability to tailor your style to different audiences
• Sound decision-making ability using analytics, experience, and sound judgment to navigate challenges
• Conflict resolution skills and the ability to settle differences in constructive, productive ways
• Coaching and mentorship mindset — you develop others through effective feedback and ongoing support
• High level of integrity and the ability to instil trust within your team and operate transparently
• French language proficiency (written and spoken) is required for roles based in Quebec; English is required across all Canadian locations

How to Apply

To apply for this Store Manager position at Apple Burlington, use the official application link below. Make sure your resume is up to date and reflects your leadership experience before submitting.

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