Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV) – Amazon Web Services – Toronto, ON

AWS Canada has posted a Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV) position based in Toronto, Ontario. This is a full-time role with a base salary range of $126,000–$210,400 CAD annually, plus potential sign-on payments, restricted stock units, and a comprehensive benefits package.

In this role, you’ll own the success of a portfolio of Canadian ISV accounts, helping those companies migrate critical workloads, adopt AI and agentic capabilities, and translate their AWS investments into measurable business outcomes.

About the Role: Senior Customer Success Manager (Transformation Advisor), ISV

Your primary focus is a portfolio of Canadian Independent Software Vendors at various stages of cloud, SaaS, and AI transformation. You’ll work backwards from each customer’s strategic milestones to define and execute a clear path to value, leading roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones.

You’ll help ISVs build the governance, operating models, and data infrastructure needed for long-term transformation, not just short-term targets. Supporting customers in adopting generative AI and agentic capabilities that reshape how software is built, delivered, and monetized is a stated part of the work.

Across AWS internal teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams), you’ll serve as the connective tissue, coordinating high-quality engagement and contributing to account planning with clear ownership and timelines. You’ll also lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts.

The role involves portfolio health monitoring, structured reporting, and applying measurement frameworks to confirm customers are realizing value. You’ll proactively identify technical, organizational, or commercial risks and drive mitigation plans before they escalate.

Benefits and Salary

The base salary range is $126,000–$210,400 CAD annually for the Toronto location, with final compensation determined by experience, qualifications, and location. Total compensation may also include sign-on payments and restricted stock units (RSUs).

Amazon’s benefits package includes health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to support health and well-being.

Responsibilities

The work spans customer outcomes, internal orchestration, strategic engagements, and portfolio management. Each area requires translating technical and business complexity into concrete actions with measurable results.

• Own ISV account success by working backwards from each customer’s strategic milestones to define and execute a clear path to value realization
• Lead alignment sessions, Executive Briefing Sessions, and go-live milestones that advance each customer’s cloud and AI journey
• Help ISVs build governance, operating models, and data infrastructure needed to sustain long-term transformation
• Support generative AI and agentic capability adoption, helping customers understand how these tools reshape software development and monetization
• Coordinate across AWS teams (Sales, Solutions Architecture, Support, Professional Services, Partner teams) to deliver consistent, high-quality customer engagement
• Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
• Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed
• Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership inside ISV accounts
• Translate complex AI and cloud solutions into business cases for senior stakeholders, bridging technical teams and executive decision-makers
• Maintain portfolio health through structured reporting, tracking, and measurement frameworks that confirm customers are realizing value from their AWS investment
• Proactively identify technical, organizational, and commercial risks and drive mitigation plans before they become escalations
• Contribute to repeatable mechanisms and internal enablement, sharing learnings from customer engagements to raise the bar for AWS customer success in Canada

Requirements / Skills

The posting sets out both required and preferred qualifications. On the required side, you’ll need significant experience in IT or management consulting, a track record leading large-scale technical programs, and direct customer-facing experience at the executive level.

• 5+ years of IT and/or Management Consulting experience (required)
• 4+ years leading large-scale technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion (required)
• Customer-facing experience engaging with customer executives, technologists, or partners to solve business problems with advanced technologies (required)
• Cloud Technology Certification or AWS Certification such as AWS Solutions Architect or a similar cloud credential (preferred)
• Experience architecting, migrating, transforming, or modernizing customer requirements to the cloud (preferred)

How to Apply

To apply, use the link below to access the official Amazon job application. Have your resume up to date before submitting.

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