Member Service Assistant – Costco – Quebec City, QC

Costco’s Quebec City warehouse at 999 rue du Marais is looking for a Member Service Assistant to join the front-line team. This role puts you at the heart of the member experience — greeting people as they arrive, keeping the warehouse safe, and making sure every visit ends on a positive note. If you enjoy being on your feet, interacting with people, and taking ownership of your responsibilities, this position is worth a look.

The day-to-day work blends customer service with warehouse safety and security. You’ll be the first face members see when they walk in and the last one they interact with at the exit. Beyond greeting and receipt checks, you’ll conduct regular safety walkthroughs, monitor access points, and even perform after-hours perimeter checks using your personal vehicle. It’s a role that requires alertness, friendliness, and dependability in equal measure.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Quebec City, your primary focus is delivering a high level of member service while maintaining the safety and security of the warehouse. You’ll verify membership cards at the entrance, count incoming members using a handheld counter, and report foot traffic data to the Front End team. At the exit, you’ll check receipts for accuracy, address any member concerns swiftly, and thank each member as they leave. Every interaction is an opportunity to reinforce the welcoming atmosphere Costco is known for.

Safety is a significant part of this position. You’ll conduct hourly warehouse safety and security inspections, identify and correct hazards like spills, trip risks, and blocked exits, and complete detailed inspection forms reviewed by the duty manager. You’ll also monitor warehouse access, discreetly observe sensitive transactions, and conduct after-hours security checks from your personal vehicle. Attending warehouse safety meetings and communicating via 2-way radio are regular parts of the job. Please note that candidates at this Quebec City location must be able to communicate in French (oral and written).

Benefits and Salary

Costco is widely recognized for offering competitive compensation and a strong benefits package to its employees. While specific salary details for this position are not listed in the posting, Costco Canada is known for wages that exceed industry averages, along with benefits that may include health and dental coverage, paid time off, and employee membership perks. Full details will be discussed during the hiring process.

Responsibilities

Working as a Member Service Assistant means staying active and engaged throughout every shift. From managing the entrance flow to conducting security checks, your work directly contributes to a safe, organized, and member-friendly warehouse environment.

• Greet and verify membership cards for all members entering the warehouse, offering carts and maintaining a clean entrance/exit area
• Count members using a handheld counter and report half-hourly traffic counts to the Front End team, recording data on weekly reports
• Conduct hourly safety and security inspections throughout the warehouse and perimeter, correcting hazards such as spills, trip risks, and blocked exits
• Complete inspection forms after each walkthrough and present results to the duty manager; attend warehouse safety meetings regularly
• Monitor warehouse access, discreetly observe armored transport pickups and sensitive transactions while holding the panic button
• Check receipts at the exit for accuracy and validity, compare against merchandise, mark receipts, and assist with any member concerns promptly
• Perform after-hours perimeter checks from a personal vehicle, monitor the exit door, communicate by 2-way radio, and report suspicious activity to the duty manager or police if warranted
• Assist in other areas of the warehouse as needed

Requirements / Skills

This role is well-suited to someone who is reliable, people-oriented, and comfortable working independently during security checks. Costco values team members who take initiative, remain vigilant, and consistently deliver warm, professional service to every member they encounter.

• High School Diploma or GED preferred
• Valid driver’s licence and access to a personal vehicle required for after-hours perimeter security checks
• Bilingual in French and English (oral and written) required for this Quebec City location
• Strong interpersonal skills and the ability to approach members in a friendly, professional manner
• Attentiveness and reliability for conducting consistent safety and security walkthroughs throughout each shift
• Ability to work independently and exercise good judgement in security-related situations

How to Apply

To apply, use the official link below to submit your application directly through Costco’s hiring portal. Make sure your resume is up to date and that your contact information is current before submitting.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Costco in Quebec City.