Customer Service Manager – Walmart Canada – Winnipeg, MB

Walmart Canada’s store in Winnipeg is looking for a Customer Service Manager to lead front-end operations and deliver the kind of shopping experience that keeps customers coming back. This is a permanent, hourly position that puts you at the centre of daily store activity, where your leadership directly shapes how customers and associates experience the store.

From managing register coverage and cash controls to training associates and promoting company programs, this role blends hands-on operational oversight with genuine people leadership. If you thrive in a busy retail environment and enjoy being the person others turn to when things get hectic, this could be a strong fit.

About the Role: Customer Service Manager

As a Customer Service Manager at Walmart Canada, you’ll be responsible for the smooth running of the front end of the store. That means monitoring associate coverage, coordinating breaks, overseeing transaction approvals, and making sure customers move through checkouts efficiently. You’ll also handle concerns from both customers and associates, resolving issues professionally to keep the front-end experience positive.

Beyond day-to-day operations, you’ll play a key role in compliance and safety. You’ll ensure emergency procedures are followed, EAS (Electronic Article Surveillance) systems are functioning correctly, and that your team is trained to meet company standards. The role also calls for flexibility — you’ll be expected to work a variety of shifts, including evenings, weekends, and holidays.

Benefits and Salary

The minimum rate of pay for this position starts from $16.95 per hour. Walmart Canada also offers a range of benefits that may include stock options, comprehensive benefits coverage, life insurance, paid time off, a store discount, EQ Health support, deferred profit sharing, and access to the Live Better U program. Eligibility for certain benefits is based on hours worked or employment status (full-time or part-time).

Responsibilities

The Customer Service Manager is accountable for the front end of the store from open to close. Your day will involve keeping operations running smoothly, supporting your team in real time, and making sure every customer interaction reflects Walmart Canada’s standards. Here’s a closer look at what that involves:

• Lead front-end operations by monitoring associate coverage, coordinating breaks, and supporting outlying registers to maintain efficient customer flow
• Handle customer and associate concerns professionally, providing guidance and resolution to maintain a positive front-end experience
• Oversee transactions including purchases, returns, and exchanges — providing approvals, correcting errors, and ensuring Company guidelines are followed
• Train associates on systems and procedures including scanning accuracy, productivity standards, company programs, EAS processes, and safety requirements
• Manage cash and register controls by preparing registers for daily opening and closing, providing change to cashiers, maintaining appropriate cash levels, and completing audits
• Support EAS and loss prevention by confirming cashiers deactivate merchandise correctly, ensuring greeters handle alarms appropriately, and maintaining accurate logs
• Promote company programs including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs
• Enforce safety and emergency procedures at all times, including proper lifting techniques, clean work area maintenance, and theft prevention protocols

Requirements / Skills

This role suits someone who is adaptable, people-focused, and comfortable leading in a high-volume environment. Walmart Canada values candidates who can stay composed under pressure, communicate clearly with both customers and team members, and take ownership of front-end performance. Physical stamina and schedule flexibility are also important parts of the job.

• Schedule flexibility — availability to work mornings, afternoons, evenings, nights, weekends, and holidays based on business needs
• Physical capability to stand for extended periods, bend, and lift items weighing up to 20 lbs. regularly, and up to 50 lbs. occasionally
• Leadership and communication skills — ability to guide associates, handle customer concerns, and support a positive team environment
• Attention to detail for transaction oversight, cash management audits, and EAS compliance tracking
• Ability to manage high task volume in a fast-paced retail setting while maintaining accuracy and consistency
• Team-oriented mindset with a positive, helpful approach to both associate support and customer service

How to Apply

To apply, visit the official Walmart Canada job posting using the link below. Make sure your resume is up to date before submitting your application.

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