Customer Rep-Station – FedEx – St-Alphonse-de-Granby, QC

FedEx is hiring a Customer Rep-Station at their facility in St-Alphonse-de-Granby, Quebec. This is a part-time position with Federal Express Corporation Canada, covering weekday afternoon hours — a solid fit for someone who thrives in a fast-moving logistics environment and enjoys working directly with customers.

In this role, you’ll be the face of FedEx at the station level, handling customer inquiries, supporting administrative operations, and helping drive continued sales. If you’re comfortable in a high-paced, monitored work environment and have a knack for clear communication — in both French and English — this could be a strong match.

About the Role: Customer Rep-Station

As a Customer Rep-Station, your primary responsibility is to deliver accurate, helpful information to customers who require direct customer interface. You’ll handle day-to-day administrative duties that keep station operations running smoothly, while also identifying opportunities to promote FedEx products and services and generate incremental revenue wherever possible.

Given the location in Quebec, bilingualism in French and English is required. You’ll need to be comfortable working within a PC Windows environment, meeting performance thresholds on mandatory training and testing, and physically handling packages — including lifting up to 70 lbs and manoeuvring packages up to 150 lbs with the appropriate equipment. FedEx is committed to a safe, inclusive workplace where diverse perspectives are welcomed and valued.

Benefits and Salary

This part-time position offers a pay range of $21.83 to $31.01 CAD per hour. FedEx is also committed to employment equity and supports candidates from all backgrounds, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ community. Accommodation is available throughout the recruitment and selection process upon request.

Responsibilities

Working at a FedEx station, the Customer Rep-Station plays a key role in keeping both customers and operations running smoothly. From responding to customer inquiries to completing administrative tasks and supporting sales initiatives, this position requires a well-rounded skill set and a professional attitude.

• Provide accurate and timely information to customers requiring direct customer interface
• Perform administrative duties necessary for the efficient operation of the station
• Promote continued sales of FedEx Express and Ground products and services
• Generate potential incremental revenue through customer interactions wherever possible
• Lift and manoeuvre packages weighing up to 70 lbs, and up to 150 lbs with appropriate equipment
• Complete all required training and meet minimum thresholds on mandatory assessments
• Operate within a PC Windows environment to carry out daily tasks
• Communicate effectively in both French and English to serve the Quebec customer base

Requirements / Skills

FedEx is looking for a candidate who can juggle customer service, administrative work, and physical demands — all in a high-paced, monitored environment. Strong interpersonal skills and the ability to stay composed under pressure are essential traits for success in this role.

• High school diploma or equivalent required; college diploma preferred
• Bilingualism (French and English) is required for positions in Quebec
• Knowledge of Canadian Customs regulations is considered an asset
• Familiarity with FedEx Express and Ground products and services is an advantage
• Excellent verbal communication and interpersonal skills for direct customer interaction
• Good analytical, problem-solving, and negotiation skills
• Demonstrated ability to manage stress and adapt in a fast-changing, closely monitored work environment
• Physical ability to lift 70 lbs and manoeuvre packages up to 150 lbs with proper equipment

How to Apply

To apply for this Customer Rep-Station position at FedEx in St-Alphonse-de-Granby, click the link below to visit the official job posting. Make sure your resume is up to date and reflects your relevant experience before submitting.

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