Team Leader – Dollarama – Ottawa, ON

Dollarama is looking for a Team Leader to join their Ottawa store on a full-time, permanent basis. If you’re someone who thrives in a fast-paced retail environment and enjoys mentoring others while keeping operations running smoothly, this could be a strong fit for your next step in retail leadership.

In this role, you’ll be on the floor daily — supervising store associates, maintaining visual merchandising standards, handling cash management, and making sure customers leave with a positive experience. It’s a hands-on position that balances people leadership with operational responsibility.

About the Role: Team Leader

As a Team Leader at Dollarama Ottawa, you’ll take on a wide range of responsibilities that keep the store performing at its best. From supervising daily operations and managing shipments to coaching associates and resolving customer concerns, you’ll be at the heart of what makes the store run. This is a permanent full-time position offering 25 or more hours per week, with scheduling based on store operational needs including days, evenings, and weekends.

You’ll also play a key role in inventory management, employee training, and performance evaluations. Dollarama values internal growth, and Team Leaders who demonstrate strong leadership can pursue further advancement within the company. A commitment to store safety, cleanliness, and customer service standards is essential in this role.

Benefits and Salary

Dollarama offers a benefits package designed to support employees in and outside of work. Team Leaders receive weekly pay, paid vacation, and a Birthday Leave day. The company also provides access to a Retirement Plan and genuine opportunities for career advancement within its coast-to-coast network of corporately-owned stores. Salary varies based on experience.

Responsibilities

The Team Leader role at Dollarama covers both people management and store operations. You’ll guide associates through their daily tasks, uphold merchandising and safety standards, and step into a manager-on-duty capacity when needed. These responsibilities are central to maintaining the consistent shopping experience that Dollarama customers count on.

• Lead and supervise store associates, offering day-to-day guidance and support
• Manage store merchandising, including shelf stocking, boxing, and unboxing daily shipments
• Uphold customer service standards and address complaints or issues in a timely, professional manner
• Perform manager-on-duty tasks such as overseeing breaks, time tracking, and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Ensure store safety and cleanliness standards are consistently met
• Handle cash management and perform store opening and closing procedures as required
• Participate in inventory counts and related processes
• Support employee training and contribute to performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings proven retail and leadership experience, along with the flexibility and drive to grow within the company. The right person is organized, communicates clearly, and can handle the demands of a high-volume retail environment without losing sight of the team or customer experience.

• Minimum one year of retail experience in a customer-facing environment
• Minimum one year of team management experience in any retail or service context
• Open availability including days, evenings, and weekends as required by the store schedule
• Strong organizational and time management skills with the ability to prioritize effectively
• Demonstrated leadership and communication abilities to guide and motivate a team
• Ambition to grow within the company and take on increasing responsibility over time
• Ability to thrive in a dynamic, fast-paced, high-volume retail setting

How to Apply

To apply for this Team Leader position at Dollarama Ottawa, click the link below to access the official application form. Make sure your resume is up to date and reflects your relevant retail and leadership experience before submitting.

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