Team Leader – Dollarama – Kitchener, ON

Dollarama is looking for a motivated Team Leader to join their store in Kitchener, Ontario. As one of Canada’s most recognizable retail chains, Dollarama operates entirely corporately-owned and managed stores across the country — offering a stable, structured workplace where leadership is genuinely valued. This is a full-time, permanent position suited for someone who’s ready to take the next step in their retail career.

In this role, you’ll be at the centre of daily store operations — guiding associates, maintaining merchandising standards, handling customer concerns, and supporting everything from shipment processing to cash management. It’s a hands-on leadership position that keeps you engaged and moving throughout every shift.

About the Role: Team Leader

As a Team Leader at Dollarama Kitchener, you’ll be responsible for supervising and supporting store associates while ensuring the store runs smoothly and efficiently. From visual merchandising and shelf stocking to manager-on-duty responsibilities, you’ll play a key part in keeping the store looking great and operating at a high standard.

You’ll also be involved in employee training, performance evaluations, inventory management, and making sure that both customer service and store safety standards are consistently met. Open availability — including days, evenings, and weekends — is required to support store operational needs.

Benefits and Salary

Dollarama offers a solid benefits package for its Team Leaders. Employees enjoy weekly pay, paid vacation, and Birthday Leave. A retirement plan is also included, along with genuine opportunities for career growth within the company. Salary varies based on experience.

Responsibilities

As a Team Leader, your day-to-day work blends people management with hands-on store operations. You’ll be expected to lead by example, keep the store running efficiently, and ensure both your team and customers have a positive experience every shift.

• Lead and supervise store associates, offering guidance and support throughout each shift
• Manage store merchandising, including shelf stocking and handling daily shipments
• Uphold customer service standards and address complaints or issues in a timely manner
• Execute manager-on-duty tasks, including monitoring breaks, time, and attendance
• Implement visual merchandising standards in line with company strategy
• Maintain store safety and cleanliness across all areas of the store
• Perform cash management duties along with store opening and closing procedures
• Participate in inventory counts and processes
• Support employee training and contribute to performance evaluations

Requirements / Skills

The ideal candidate for this Team Leader role brings prior retail experience alongside a background in team supervision. Dollarama looks for individuals who are organized, communicative, and ready to thrive in a fast-paced, high-volume environment.

• Minimum 1 year of retail experience in a store environment
• Minimum 1 year of team management experience in any industry
• Open availability for days, evenings, and weekend shifts
• Strong organizational skills with the ability to manage priorities effectively
• Leadership and communication skills that motivate and guide a team
• Ambition to grow within the company and take on greater responsibilities
• Ability to work in a dynamic, fast-paced, high-volume retail setting

How to Apply

To apply for this Team Leader position at Dollarama in Kitchener, use the official application link below. Make sure your resume is up to date and reflects your relevant retail and leadership experience before submitting.

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