Operations Administrator II – FedEx – Saint-Laurent, QC
Location: Montreal, QC | Company: Fedex
FedEx is looking for an Operations Administrator II to join their team at the Saint-Laurent, Quebec facility located at 6415 Cote de Liesse. This is a full-time position within the Facility Operations division of Federal Express Corporation Canada, offering an opportunity to work at the heart of one of Canada’s most recognized logistics networks.
In this role, you’ll be the first point of contact for customers while also keeping operations running smoothly behind the scenes. From records management and quality assurance to handling damaged parcels and coordinating linehaul activity, the day-to-day work is varied, fast-paced, and essential to on-time delivery performance.
About the Role: Operations Administrator II
The Operations Administrator II is responsible for performing clerical and administrative functions across hub and station operational areas. This includes supporting linehaul operations, maintaining records management systems, contributing to quality assurance processes, and delivering front-line customer service. You’ll also tend to damaged and incorrectly addressed packages in a timely manner to help optimize delivery timelines.
Given the bilingual nature of the Quebec workplace, candidates residing in Quebec must be fluent in both French and English. The role requires strong attention to detail, the ability to manage shifting priorities, and a professional approach when interacting with customers and colleagues alike. Shift details will be confirmed upon hiring.
Benefits and Salary
FedEx Canada offers a full-time regular employment position with the stability and reputation of a globally recognized logistics company. While specific compensation details were not listed in this posting, FedEx is known for offering competitive pay and benefits packages to its Canadian employees. For precise compensation information, candidates are encouraged to inquire during the recruitment process.
Job Details
📌 Job Type: Full-Time, Regular
🏢 Company: Federal Express Corporation Canada
📍 Location: 6415 Cote de Liesse, Saint-Laurent, QC H4T 1E5
🆔 Requisition ID: P25-374833-1
🗓️ Date Posted: September 21, 2026
Responsibilities
The Operations Administrator II plays a key role in keeping the hub and station running efficiently. Strong administrative follow-through and clear communication are central to success in this position.
- Perform clerical and administrative functions across all hub and station operational areas, including linehaul and quality assurance
- Serve as the first point of contact for customers, handling a variety of inquiries with professionalism and efficiency
- Process damaged and incorrectly addressed packages in a timely manner to minimize delivery delays
- Manage records in accordance with company standards across all assigned operational areas
- Support quality assurance activities as required within the hub and station environment
- Handle data entry and review using general business tools including typing, phone, copier, and fax
- Use Microsoft Office software and web-based applications to complete daily assignments and reporting
- Manage multiple tasks and shifting priorities while maintaining high accuracy and attention to detail in a fast-paced environment
Requirements / Skills
FedEx is looking for a candidate who brings solid administrative and customer service experience to the table, ideally with exposure to a dock operations or distribution centre environment. The ideal person is organized, tech-savvy, and comfortable juggling competing priorities without losing focus on accuracy or professionalism.
- High School Diploma or GED is required for this position
- Two (2) years of customer service, clerical, or related experience required; experience in a dock operations or distribution centre setting is preferred
- General business skills including typing, data entry and review, and use of phone, copier, and fax
- Microsoft Office proficiency and comfort with web-based applications
- Customer service skills to respond effectively and professionally to a range of requests
- Time management, organizational, and multi-tasking abilities suited to a fast-paced environment with changing priorities
- Bilingualism in French and English is required for candidates residing in Quebec
How to Apply
To apply, visit the official FedEx job posting using the link below. Make sure your resume is up to date and reflects your relevant administrative and customer service experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Operations Administrator II role at FedEx in Saint-Laurent is perfect for candidates who excel in customer service, administrative coordination, and multi-tasking in fast-paced environments. On your resume, emphasize any experience with clerical operations, data entry, or distribution centre work, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in a logistics, dock operations, or customer-facing administrative role, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like operations administration, customer service, and records management that appear in the posting. Quantify your achievements where possible (e.g., “processed 100+ customer inquiries daily” or “maintained 99% data entry accuracy in a high-volume environment”). Write a brief cover letter expressing your genuine interest in FedEx and why you’re suited for this opportunity in Saint-Laurent. Double-check your application for spelling errors and ensure your contact information is current. If you are bilingual in French and English, make that prominent in your resume.
Interview Preparation: If selected for an interview, research FedEx‘s values, global network, and Canadian operations beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your organizational and customer service skills. Common questions may include scenarios about managing competing priorities, handling difficult customer interactions, and maintaining accuracy under pressure. Dress appropriately for a logistics and operations environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, shift structure, and team dynamics. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
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