Customer Rep-Station – FedEx – Winnipeg, MB

FedEx is looking for a Customer Rep-Station to join their team in Winnipeg, Manitoba. This is a casual part-time position based at the 1950 Sargent Avenue location, ideal for someone who thrives in a fast-paced logistics environment and enjoys working directly with customers to solve problems and provide accurate shipping information.

In this role, you’ll be the face of FedEx at the station level — handling customer inquiries, supporting administrative operations, and helping to drive continued sales. If you have strong communication skills and a knack for staying calm under pressure, this could be a great fit.

About the Role: Customer Rep-Station

As a Customer Rep-Station, your primary focus will be on providing accurate information and direct customer service to individuals and businesses using FedEx services. You’ll handle administrative duties that keep the facility running efficiently while also identifying opportunities to promote FedEx Express and Ground products and services.

This is a casual position with a set schedule of Monday 2:30 pm–7:00 pm and Saturday 6:00 am–2:30 pm, with additional coverage expected for sick calls and vacation periods throughout the week. You’ll need to be comfortable working in a monitored, high-pressure environment and adapting to shifting business needs.

Benefits and Salary

FedEx is committed to employment equity and inclusion, fostering a respectful and safe workplace where every team member is valued. The company actively supports diversity and encourages applications from women, persons with disabilities, Indigenous persons, and people from 2SLGBTQ+ and culturally diverse communities. Accommodations are available throughout the recruitment and selection process.

Responsibilities

Working at the station level, you’ll be handling a mix of customer-facing interactions and behind-the-scenes administrative tasks that keep daily operations running smoothly. Every interaction is an opportunity to represent the FedEx brand and deliver reliable service to customers across Winnipeg.

• Provide accurate information and direct assistance to customers at the station
• Perform administrative duties necessary to support efficient facility operations
• Promote FedEx products and services, identifying opportunities to generate incremental revenue
• Handle packages weighing up to 70 lbs, and manoeuvre packages up to 150 lbs using appropriate equipment
• Complete mandatory training and achieve minimum thresholds on all required assessments
• Operate within a PC Windows environment for data entry and operational tasks
• Cover sick calls and vacation shifts as needed throughout the week

Requirements / Skills

The ideal candidate brings strong interpersonal and communication skills, a problem-solving mindset, and the ability to stay composed in a demanding work environment. FedEx values adaptability and a genuine commitment to customer satisfaction at every interaction.

• High school diploma or equivalent required; college diploma preferred
• Knowledge of Canadian Customs regulations is an asset
• Familiarity with FedEx Express and Ground products and services considered an advantage
• Excellent verbal communication and interpersonal skills for direct customer interface
• Good analytical and problem-solving abilities, along with negotiation skills
• Physical capability to lift 70 lbs and manoeuvre packages up to 150 lbs with equipment
• Ability to handle stress and perform consistently in a highly monitored, changing environment
• Proficient with PC Windows operating environment

How to Apply

To apply for this Customer Rep-Station position at FedEx Winnipeg, use the official application link below. Make sure your resume is up to date and reflects any relevant customer service or logistics experience before submitting.

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