Assistant Team Leader – Dollarama – Oshawa, ON
Location: Oshawa, ON | Company: Dollarama
Dollarama is looking for an Assistant Team Leader to join their store in Oshawa, Ontario. As one of Canada’s most recognizable retail brands, Dollarama operates fully corporate-owned stores across the country — and this role puts you right at the heart of daily store operations, team supervision, and customer service.
Whether you’re stepping into leadership for the first time or building on existing supervisory experience, this position offers a genuine path forward. You’ll work closely with the store management team, help keep shelves stocked and the store running smoothly, and play an active role in developing the team around you.
About the Role: Assistant Team Leader
As an Assistant Team Leader at Dollarama Oshawa, you’ll support store management with day-to-day operations — from cash management and opening/closing duties to handling daily shipments and maintaining product presentation standards. You’ll also take on manager-on-duty responsibilities, including tracking attendance and ensuring breaks are properly scheduled.
This is a role where leadership, teamwork, and customer service come together. You’ll help train new employees, resolve customer concerns professionally, and contribute to a safe and clean store environment. Both full-time and part-time schedules are available depending on your availability.
Benefits and Salary
Dollarama offers a solid set of perks for its team members. Employees receive weekly pay, paid vacation, and birthday leave. There’s also a retirement plan in place, along with genuine opportunities for career growth within the company. Salary for this position varies according to experience.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Oshawa, ON
⏱️ Schedule: Day, evening, and weekend shifts (flexible availability required)
Responsibilities
As an Assistant Team Leader, your day-to-day involves keeping store operations on track while supporting both customers and colleagues. These responsibilities reflect the variety and pace of working in a high-volume retail environment.
- Assist management in overseeing store operations and coordinating staff activities
- Process daily shipments — including boxing, unboxing, and organizing incoming inventory
- Stock shelves daily in compliance with Dollarama’s product presentation standards
- Deliver customer service by addressing and resolving customer issues in a professional manner
- Uphold store standards by contributing to safety and cleanliness compliance throughout the store
- Perform manager-on-duty tasks, including confirming daily breaks are taken and entering attendance records
- Handle cash management and carry out store opening and closing duties as needed
- Participate in training new employees and supporting their onboarding process
Requirements / Skills
Dollarama is looking for candidates who are customer-focused, organized, and ready to lead. The ideal candidate brings a blend of retail experience and supervisory confidence, with the flexibility to work across a variety of shifts.
- Retail experience: Approximately one (1) year of relevant experience in the retail industry
- Supervisory experience: Approximately one (1) year in a leadership or supervisory role
- Flexible availability: Able to work day, evening, and weekend shifts as required
- Time management: Ability to efficiently organize tasks and manage competing priorities
- Communication skills: Excellent interpersonal and verbal communication abilities
- Leadership and teamwork: Demonstrates initiative and the ability to motivate others
- Multitasking: Comfortable working in a fast-paced, high-volume environment
- Customer service orientation: Committed to delivering a positive in-store experience
How to Apply
To apply, use the official link below to submit your application through Dollarama’s recruitment portal. Make sure your resume is up to date and reflects your retail and supervisory experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Oshawa is perfect for candidates who excel in retail supervision, customer service, and team coordination. On your resume, emphasize any experience with store operations, inventory management, and shift supervision, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in retail leadership or a supervisory capacity, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, cash management, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “trained 5+ new employees”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re excited about this opportunity in Oshawa. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and customer service skills. Common questions may include scenarios about managing difficult customers, prioritizing tasks during busy shifts, and supporting team members. Dress appropriately for a retail environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.