Assistant Team Leader – Dollarama – Ottawa, ON

Dollarama is looking for an Assistant Team Leader to join their Ottawa store team. If you’ve got a background in retail supervision and enjoy keeping things running smoothly on the floor, this could be a solid fit. Both full-time and part-time permanent positions are available, giving you some flexibility depending on your schedule.

In this role, you’ll be working closely with store management to keep daily operations on track — from stocking shelves and handling shipments to supporting staff and delivering great customer service. It’s a hands-on leadership position that keeps you active and engaged throughout your shift.

About the Role: Assistant Team Leader

As an Assistant Team Leader at Dollarama in Ottawa, you’ll support the management team in overseeing store operations and day-to-day staff activities. This includes receiving and processing daily shipments, maintaining product presentation standards on shelves, and ensuring the store stays clean and safe for both customers and employees. You’ll also take on manager-on-duty responsibilities when needed, including opening and closing duties and cash management.

This role calls for someone who can juggle multiple priorities at once. You’ll be expected to step up and lead by example — whether you’re resolving a customer issue, coaching a team member through a task, or making sure break schedules are followed. Teamwork, communication, and accountability are central to how this position operates.

Benefits and Salary

Dollarama offers a solid package for its store team members. Employees benefit from weekly pay, paid vacation, and a Birthday Leave perk. There’s also a retirement plan in place, along with genuine opportunities for career growth within the company. Salary varies according to experience, so your background will be factored into compensation.

Responsibilities

The Assistant Team Leader role at Dollarama covers a wide range of store-level duties. From the moment you walk in, you’re contributing to store operations, staff coordination, and customer satisfaction — often all at once. Here’s what the day-to-day looks like:

• Supporting management in overseeing store operations and coordinating staff throughout the shift
• Boxing and unboxing daily shipments and ensuring product is processed efficiently
• Stocking shelves with daily products in compliance with Dollarama’s presentation standards
• Providing customer service and handling customer concerns or issues with professionalism
• Maintaining safety and cleanliness standards throughout the store at all times
• Performing manager-on-duty tasks, including monitoring daily breaks and entering attendance records
• Executing cash management procedures, as well as store opening and closing duties as required
• Participating in employee training to help onboard and develop team members

Requirements / Skills

Dollarama is looking for candidates who bring a combination of retail experience and supervisory know-how to the table. The ideal person is organized, people-oriented, and comfortable working in a fast-paced, high-volume environment. If you thrive on variety and like keeping a team on track, this role suits that profile well.

• Approximately one (1) year of retail experience in a relevant environment
• Approximately one (1) year in a supervisory role, demonstrating leadership ability
• Flexible availability including days, evenings, and weekends
• Strong organizational skills with the ability to manage competing priorities efficiently
• Excellent communication and interpersonal abilities for working with both staff and customers
• Customer service orientation with a focus on resolving issues effectively
• Ability to multitask and adapt in a dynamic, high-volume retail setting

How to Apply

To apply for the Assistant Team Leader position at Dollarama in Ottawa, use the link below to access the official application form. Make sure your resume is up to date before submitting.

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