Customer Service Manager – Walmart – Kenora, ON

Walmart Canada’s Kenora location is on the lookout for a motivated and people-savvy Customer Service Manager to lead front-end operations and deliver outstanding shopping experiences. If you thrive in a fast-moving retail environment and genuinely enjoy helping both customers and team members succeed, this could be exactly the opportunity you’ve been waiting for.

In this role, you’ll be the go-to person keeping the front end running smoothly — coordinating associates, handling transactions, overseeing company programs, and making sure every customer leaves with a positive impression. It’s a position that combines leadership, customer service expertise, and operational know-how in equal measure.

About the Role: Customer Service Manager

As a Customer Service Manager at Walmart Canada, you’ll coordinate all front-end operations to ensure a seamless, welcoming experience for every shopper. You’ll be responsible for guiding a team of associates, overseeing purchase, return, and exchange transactions, and ensuring that company programs and standards are consistently upheld. This is a Regular/Permanent position based at the Kenora store, with a varied schedule that includes mornings, afternoons, evenings, and nights.

Beyond day-to-day operations, you’ll play a key role in training associates, maintaining register accuracy, and promoting Walmart’s customer-facing programs and initiatives. Your ability to remain calm under pressure, communicate clearly, and lead by example will be what sets you apart in this role.

Benefits and Salary

The minimum rate of pay for this position starts at $18.55 per hour, with your actual rate determined based on relevant experience. Walmart Canada also offers a solid package of associate benefits, including comprehensive health and dental benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, and access to the Live Better U education program and EQ Health resources. Some benefits are based on hours worked or employment status.

Responsibilities

As a Customer Service Manager, your day-to-day will keep you engaged across a wide range of front-end activities — from coaching associates and resolving customer concerns to auditing registers and promoting Walmart programs. Each responsibility plays a direct role in creating a safe, efficient, and customer-first store environment.

• Enforce safe work practices and emergency procedures, including safe lifting techniques, cleanliness standards, evacuation protocols, and theft prevention measures
• Handle customer and associate concerns with professionalism, providing guidance and solutions as situations arise
• Monitor front-end associate coverage, coordinating breaks and providing support to outlying registers to keep operations running smoothly
• Train associates on systems and company procedures including scanning accuracy, productivity expectations, company programs, discount processes, and the EAS security system
• Oversee purchase, return, and exchange transactions, correcting errors, providing approvals, and ensuring all processes meet Walmart’s guidelines
• Maintain EAS system functionality, ensuring cashiers are deactivating properly, greeters are addressing issues appropriately, and completing all required failure logs
• Prepare registers for opening and closing daily, provide cashiers with change as needed, and conduct audits to maintain front-end cash accuracy
• Promote company-sponsored programs and initiatives, including the Walmart credit card service, Walmart Protection Plan, charity initiatives, and discount programs

Requirements / Skills

Walmart is looking for a candidate who brings a positive, team-oriented attitude along with strong communication and organizational skills. The ideal Customer Service Manager is someone who is flexible, a good listener, and naturally inclined to help others — whether that’s a customer looking for assistance or an associate needing direction.

• Flexibility across a rotating schedule that includes mornings, afternoons, evenings, and nights
• Strong communication skills to effectively guide associates and address customer concerns with confidence
• Leadership ability to coordinate a team, delegate tasks, and maintain coverage across the front end
• Attention to detail when managing cash levels, conducting register audits, and verifying transaction accuracy
• Customer-focused mindset with a genuine commitment to creating a positive shopping experience
• Knowledge of retail operations or a willingness to learn company systems, programs, and compliance standards

How to Apply

Ready to step into a leadership role with one of Canada’s most recognized retailers? Submit your application directly through Walmart Canada’s official careers portal. Current Walmart associates should log into their Workday account and use the Find Jobs report to apply. All other candidates can apply via the link below.

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