Service Advisor – Tesla – Kirkland, QC
Location: Montreal, QC | Company: Tesla
Join the dynamic team at Tesla in Kirkland, Quebec as a Service Advisor, where you will be at the forefront of automotive innovation. This role is perfect for those who thrive on delivering exceptional customer service while working with cutting-edge electric vehicle technology.
As a Service Advisor, your day-to-day will involve high-level interactions with both customers and employees. You’ll be a key player in ensuring customer satisfaction and supporting Tesla’s world-class service team.
About the Role: Service Advisor
In this role, you’ll answer phone calls, emails, and in-person inquiries, addressing customer concerns with utmost attention. You’ll be responsible for returning missed calls and emails promptly, ideally within 5 minutes, and determining if technical issues can be resolved over the phone or need escalation.
You’ll also accurately record issues and data into the Dealer Management System, conduct transactions, and guide customers through corrections. Coordinating vehicle details before delivery and communicating estimated completion times will be part of your routine.
Benefits and Salary
As a full-time Tesla employee, you will enjoy comprehensive benefits from day one, including company-paid health, dental, vision, life, and disability insurances. Additional perks include an RRSP with employer match, stock purchase plans, and discounts on Tesla products. The salary ranges from $18.00 to $48.00 per hour depending on your experience and role level.
Job Details
📌 Job Type: Full-time
🏢 Company: Tesla
📍 Location: Kirkland, Quebec
🆔 Requisition ID: 261540
💰 Pay: $18.00 – $48.00/hour
Responsibilities
Every day, you’ll engage with customers to resolve their concerns efficiently. Your role is crucial in maintaining Tesla’s high standards of service and customer satisfaction.
- Respond to phone calls, emails, and in-person inquiries promptly
- Return missed communications within a 5-minute window
- Determine solutions for technical issues and escalate if necessary
- Record issues and data accurately in the system
- Coordinate vehicle details prior to delivery
Requirements / Skills
The ideal candidate will have a strong technical background and excellent customer service skills. Tesla values individuals who can thrive in a fast-paced environment and communicate effectively.
- Knowledge of vehicle maintenance and repair techniques
- Experience with various tools and automotive equipment
- Understanding of basic automotive repair techniques
- Proficiency in Dealer Management Systems, Outlook, and MS Office
- Must have a valid Class 5, G or G2 driver’s license in Canada
How to Apply
Interested candidates should apply through the official Tesla careers page linked below. Ensure your application highlights your relevant experience and skills.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Service Advisor role at Tesla in Kirkland is perfect for candidates who excel in customer service, technical acumen, and attention to detail. On your resume, emphasize any experience with automotive repair, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in vehicle service, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like customer service, technical support, and automotive repair that appear in the posting. Quantify your achievements where possible (e.g., “resolved 95% of customer inquiries on first contact” or “managed service schedules for 100+ vehicles”). Write a brief cover letter expressing your genuine interest in Tesla and why you’re excited about this opportunity in Kirkland. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tesla‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills. Common questions may include scenarios about customer service, teamwork, handling pressure. Dress appropriately for a service-oriented environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.