Ops Agent Admin – FedEx – Ottawa, ON

This is an interview position. As an Ops Agent Admin, you will support station and call centre operations in all aspects of business and office procedures, liaising with internal and external customers, suppliers, and employees.

You will coordinate all administrative aspects of the station/call centre and directly assist the senior manager in achieving departmental goals.

About the role: Ops Agent Admin

In this role, you will provide secretarial and administrative support within a fast‑paced customer contact environment. You’ll handle correspondence, scheduling, and coordination tasks to ensure smooth station and call centre operations.

You must demonstrate strong MS Excel, Word skills (PowerPoint preferred), excellent communication, interpersonal, and organizational abilities, and the capacity to complete mandatory training and maintain certifications.

Benefits and Salary

Federal Express Corporation Canada offers a collaborative work environment, ongoing training opportunities, and a commitment to diversity and inclusion. Compensation details will be discussed during the interview process.

Requirements / Skills

• High school diploma or equivalent (secretarial/business college training preferred)
• 2 years in a customer contact environment, including 1 year in a secretarial/administrative role
• Standard-level MS Excel and Word skills (PowerPoint preferred)
• Excellent verbal/written communication, interpersonal, and organizational skills
• Ability to operate in a PC Windows environment and complete all mandatory testing and training

How to Apply

If you’re ready to support FedEx station and call centre operations as an Ops Agent Admin, click below to apply now!

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