Operations Supervisor – DHL – Hamilton, ON

DHL Express, the world’s #1 Express Delivery and Logistics Company, is looking for a driven Operations Supervisor (PUD Sort) to join their team in Hamilton, Ontario. If you’re a hands-on leader ready to build and motivate a high-performing warehouse team, this role puts you right at the heart of a global operation that keeps packages moving every single day.

This position is all about proactive, ground-level leadership — overseeing the sortation of packages to assigned routes, ensuring accuracy and efficiency, and driving continuous improvements across the operation. You’ll be the kind of supervisor who isn’t just watching from the sidelines but actively coaching, developing, and supporting your team to meet targets and maintain DHL’s high standards.

About the Role: Operations Supervisor (PUD Sort)

As Operations Supervisor at DHL’s Hamilton facility, you’ll be responsible for managing all aspects of inbound and outbound freight distribution, from staff scheduling and performance reporting to safety compliance and customer service escalations. You’ll implement procedures that improve operational effectiveness and ensure the warehouse is always set up and ready for the next shift.

Working within a unionized environment, you’ll need a solid understanding of Collective Agreements and the Occupational Health and Safety Act. A proactive approach to safety, teamwork, and operational excellence is central to this role. The shift runs Monday 2am–10am and Tuesday to Friday 5am–1pm, though hours may vary based on business needs.

Benefits and Salary

DHL Express offers competitive compensation packages along with a range of programs, services, and benefits designed to support employees both professionally and personally. As part of one of the world’s leading logistics companies, you’ll also have access to career development opportunities and a workplace culture built on personal commitment and recognition.

Responsibilities

As Operations Supervisor, your day-to-day work spans people management, operational oversight, and safety compliance. From coaching your team on the floor to submitting accurate reports for management, every task plays a role in keeping DHL’s Hamilton facility running at its best.

• Recruit, orient, and train operations staff while managing schedules, attendance, and recommending disciplinary action when necessary
• Establish and implement productivity, quality, and cost measurement strategies to achieve desired operational results
• Coach and develop your team through consistent feedback, recognizing individual and team contributions against goals and targets
• Ensure timely and accurate distribution of inbound and outgoing freight daily, in accordance with established standards and procedures
• Complete accurate reports for management, including staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, and WSB reports
• Oversee scanning technology implementation and ensure continued successful application across the operation
• Maintain sufficient staff resources, materials, and supplies, and ensure the warehouse is organized and prepared for each shift
• Uphold a proactive safety program in compliance with legislative requirements and the collective agreement, keeping all equipment in safe operating condition
• Address customer complaints and escalated issues professionally, implementing customer service solutions as determined by the sales resource team

Requirements / Skills

DHL is looking for a high-potential leader with a solid foundation in warehouse or logistics operations and a genuine commitment to developing the people around them. The ideal candidate is adaptable, communicates clearly, and knows how to keep things moving in a fast-paced, deadline-driven environment.

• Warehouse sortation experience is required; experience managing Pick-up and Delivery (PUD) operations is a strong asset
• Minimum 3 years of supervisory or management experience, preferably within the warehouse or logistics industry
• Knowledge of Dangerous Goods/WHMIS special handling procedures and compliance requirements
• Familiarity with Collective Agreements and the Occupational Health and Safety Act
• Lean/process improvement experience is an asset, along with a demonstrated ability to make quick decisions in changing circumstances
• Excellent interpersonal and communication skills — both written and oral — with the ability to work independently
• Strong time management and organizational skills, with demonstrated drive, initiative, and flexibility
• College or University designation is required

How to Apply

To apply for this Operations Supervisor position at DHL Express in Hamilton, use the link below to access the official job posting. Make sure your resume is current and reflects your relevant supervisory and logistics experience before submitting.

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