Inbound Contact Centre Agent – Costco – Ottawa, ON

Join Costco Wholesale Canada as an Inbound Contact Centre Agent and be the first point of contact for Costco members. In this role, you will assist customers with inquiries, provide exceptional customer service, and navigate online orders.

This position is perfect for individuals who are tech-savvy, patient, and organized, with strong communication skills and a passion for helping others.

About the Role: Inbound Contact Centre Agent

As a Contact Centre Agent, you will:

• Assist Costco members with inquiries about online orders, deliveries, and website navigation.
• Respond to customer inquiries via phone and email with a courteous and professional approach.
• Document interactions in the system, including membership records and call resolutions.
• Liaise between members, vendors, and internal departments to resolve issues.
• Use problem-solving skills to handle member concerns and escalate cases when necessary.
• Meet daily inbound contact goals while ensuring consistency in communication.

This role requires active listening skills, attention to detail, and the ability to work in a fast-paced environment.

Benefits and Salary

Working at Costco Canada offers great benefits, including:

• Competitive pay based on experience.
• Ongoing coaching and mentorship to support professional growth.
• A fun, fast-paced work environment with opportunities for advancement.
• Flexible scheduling to accommodate business needs.
• Training on customer service best practices and Costco’s operational systems.

Requirements / Skills

To qualify for this role, you should:

• Be customer-service oriented with strong communication skills.
• Have experience using online ordering platforms, Gmail, and Google Drive.
• Be organized and detail-oriented to manage customer concerns effectively.
• Have the ability to work with changing priorities and meet daily goals.
• Be bilingual (English/French) (preferred but not required).

If you have experience in call centers, customer service, or e-commerce, this role is an excellent opportunity!

How to Apply

Ready to join Costco Canada as an Inbound Contact Centre Agent? Click the button below and apply now!

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