Delivery Practice Manager, Data & AI/ML (ProServe) – Amazon – Canada

Amazon Web Services (AWS) Professional Services is looking for an experienced Delivery Practice Manager (DPM) specializing in Data & AI/ML to join its ProServe Shared Delivery Team. This is a senior leadership opportunity for someone with a strong background in IT and management consulting who thrives on building high-performing teams and guiding enterprise clients through complex cloud transformations. With a dual requirement of French and English fluency for the Quebec location, this role sits at the intersection of technology leadership, strategic advisory, and business development.

In this position, you’ll be at the helm of a team of ProServe Delivery Consultants and Engagement Managers, driving innovative data and AI/ML solutions for Fortune 500 companies across industries. You’ll engage regularly with C-suite executives and governing boards, champion business development, and ensure every client engagement is delivered on time, on budget, and above expectations — all while fostering a culture of technical excellence and customer obsession.

About the Role: Delivery Practice Manager, Data & AI/ML

As a Delivery Practice Manager, your primary mandate is to understand and define the business outcomes clients want to achieve through the AWS Cloud — and then build the team, strategy, and execution plan to get them there. You’ll identify applicable AWS Professional Services offerings, craft compelling proposals and Statements of Work (SOWs), and oversee portfolio management across multiple concurrent engagements. Your ability to translate complex technical concepts into clear business value will be central to earning client trust and delivering results.

Success in this role requires a blend of people leadership, financial acumen, and technical depth. You’ll manage the practice’s P&L, implement personalized development plans for your team, and collaborate closely with Amazon Global Sales (AGS), cloud architects, and partner networks. Whether mentoring consultants or presenting to a board of directors, you’ll represent the gold standard of professional services delivery at AWS.

Benefits and Salary

Amazon offers a comprehensive total compensation package that may include sign-on payments and Restricted Stock Units (RSUs). The benefits package includes health insurance (medical, dental, vision, prescription, basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support employee health and well-being. Final compensation is determined based on experience, qualifications, and location.

Responsibilities

As a Delivery Practice Manager at AWS ProServe, your day-to-day work spans team leadership, client strategy, and business development. You’ll be accountable for the full lifecycle of engagements — from scoping and proposal development through to successful delivery — while keeping your team aligned, motivated, and growing. Here’s what you’ll be doing on a regular basis:

• Build and lead a high-performing team of Delivery Consultants and Engagement Managers, driving professional growth through tailored development plans
• Engage directly with Director and C-level executives, governing boards, and key stakeholders to define business outcomes and build lasting client relationships
• Identify and capture business opportunities by scoping technical requirements, developing proposals, and crafting Statements of Work (SOWs)
• Manage practice P&L and ensure all client engagements are delivered on time, within budget, and in a manner that exceeds expectations
• Collaborate with Account Executives, Cloud Architects, and partner teams to deploy innovative Data & AI/ML solutions on the AWS Cloud
• Drive thought leadership initiatives and business development programs to grow the ProServe practice and expand the client base
• Oversee and provide guidance on portfolio management, ensuring alignment between team capabilities and client needs
• Champion customer satisfaction by meeting and consistently surpassing agreed targets and service benchmarks

Requirements / Skills

AWS ProServe is looking for a seasoned technology leader who brings equal parts strategic vision and hands-on delivery expertise. The ideal candidate is comfortable in boardrooms and deep technical conversations alike — someone who can inspire a team, win client trust, and manage a complex practice with rigour and creativity.

• IT and/or Management Consulting experience combined with demonstrated people leadership in high-performing service line teams
• IT transformation project management experience, including business operations and financial oversight
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Hands-on expertise in designing, developing, and deploying complex data & analytics strategies and solutions at scale for Fortune 500 clients across multiple industries
• Proven experience with software development life cycle (SDLC) and Agile/iterative methodologies
• French and English fluency (required for the Quebec location, due to global interaction requirements with Amazon entities and stakeholders across Canada)
• AWS Professional certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) are a strong asset
• Experience with data pipelines and ML frameworks including GenAI, LLMs, SageMaker, Bedrock, and programming languages such as Python, R, SQL, Java, Scala, and Spark — considered a significant advantage
• Financial acumen with P&L management experience and strong project and resource management capabilities
• Exceptional communication and negotiation skills, with a track record of building and maintaining C-suite relationships

How to Apply

If you’re a strategic technology leader ready to shape the future of cloud adoption for enterprise clients across Canada, don’t miss this opportunity. Submit your application directly through Amazon’s official careers portal and take the next step in your professional services leadership journey with AWS ProServe.

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