Technical Support Engineer – Microsoft – Vancouver, BC – $91,000 to $168,400/year
Join Microsoft’s Customer Experience & Success (CE&S) organization as a Technical Support Engineer and help us build a future where customers choose us not only for our industry-leading products and services, but also for our differentiated and connected customer experience.
This role is based in Vancouver, BC, with the flexibility to work up to 100% from home.
About Us
With over 18,000 employees worldwide, the CE&S organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.
Within CE&S, the Customer Service & Support (CSS) organization focuses on building trust and confidence for every person and organization through a seamless support experience.
As part of our Digital Transformation Platform (DTP) group, you will deliver world-class support for global customers on their digital transformation journey, working with cutting-edge technologies like Data analytics, Artificial Intelligence, IoT, Business Intelligence, SQL, Dynamics 365, and Power Platform.
Role of the Technical Support Engineer
As a Technical Support Engineer, you will be responsible for:
- Response and Resolution: Own, investigate, and solve complex customer technical issues, acting as an advisor to the customer, collaborating across teams, and leveraging troubleshooting tools and practices.
- Readiness: Lead in building communities with peer delivery roles, share knowledge through readiness programs, and provide technical coaching and mentoring to others.
- Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools that drive Microsoft product improvements.
Qualifications
Required Qualifications:
- 5+ years of technical support, technical consulting experience, or information technology experience; OR
- Bachelor’s Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience.
- Proficiency in C, C++, Python, C#, and Java coding.
- Experience with Azure or AWS cloud development.
Preferred Qualifications:
- Experience with Artificial Intelligence, Machine Learning, IoT, and troubleshooting hardware devices.
- Strong troubleshooting, debugging, and problem-solving skills.
- Ability to work well in a highly collaborative team and in ambiguous situations.
Compensation & Benefits
The typical base pay range for this role across Canada is CAD $91,000 – CAD $168,400 per year. Microsoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, and generous time away. For more details on benefits, please visit here.
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How to Apply
Join Microsoft’s CE&S team and accelerate your career as a Technical Support Engineer in Vancouver, BC.