Member Service Assistant – Costco – Brantford, ON

Join the Costco team as a Member Service Assistant in Brantford, ON, where you’ll play a vital role in ensuring the safety, satisfaction, and overall experience of our valued members. From greeting members at the entrance to conducting safety checks, this role combines customer service with operational excellence.

If you have a friendly demeanor, a sharp eye for detail, and a passion for creating exceptional customer experiences, this position is for you. As a Member Service Assistant, you’ll ensure a secure and clean environment while assisting members with their needs in a fast-paced, team-oriented workplace.

About the Role: Member Service Assistant

As a Member Service Assistant, you will be the welcoming face of Costco, ensuring each member feels valued from the moment they arrive. Your responsibilities will include verifying memberships, assisting with purchases, and maintaining the safety and cleanliness of the warehouse. This role offers a dynamic blend of customer interaction and operational duties, keeping every day engaging and rewarding.

You’ll work closely with other team members to ensure smooth operations and deliver top-tier service. Whether it’s guiding members to the right department or keeping the warehouse secure, your contributions will be key to creating a positive shopping experience.

Key Responsibilities

• Warmly greet members at the entrance, verify membership cards, and maintain a clean and orderly entry area.
• Conduct regular safety and security checks throughout the warehouse and its perimeter, addressing any hazards like spills or blocked exits.
• Use a handheld counter to track member entry and report counts to the front end team.
• Monitor sensitive activities such as deposit pickups or register drawer setups discreetly and ensure safety procedures are followed.
• Verify the accuracy of member receipts at the exit, assist with any corrections, and thank members for their visit.
• Provide exceptional customer service, assisting members with directions, product locations, and other needs.
• Conduct after-hours perimeter security checks using your personal vehicle and report any suspicious activities.

Qualifications

• Education: High school diploma or GED preferred.
• Licenses: Valid driver’s license and access to a personal vehicle required.
• Skills: Attention to detail, strong interpersonal skills, and a willingness to learn.
• Experience: Previous experience is not required but a background in customer service is a plus.

Why Join Costco?

• Collaborative and supportive work environment.
• Opportunities for professional growth and advancement.
• Comprehensive training and development programs.
• Competitive employee benefits and exclusive discounts.

How to Apply

Ready to make an impact at Costco? Don’t miss the chance to join our team as a Member Service Assistant in Brantford, ON.

This is your opportunity to contribute to the exceptional service that has made Costco a trusted brand worldwide.

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