Member Team Lead – Sam’s Club (Walmart) – White Bear Lake, MN
As a Member Team Lead at Sam’s Club, you will assist management in supervising associates, ensuring smooth business operations, and delivering outstanding member service. This role involves assigning duties, providing feedback, and training associates on best practices, while ensuring compliance with company policies and fostering a positive work environment focused on member satisfaction.
Additionally, you will play a key role in supporting membership growth by educating both current and prospective members on the benefits of Sam’s Club services. Your responsibilities will also include organizing merchandise, maintaining inventory, and collaborating with associates to efficiently fulfill member orders.
About the Role
The Member Team Lead will oversee supervisory responsibilities within the assigned area, including assigning duties, providing feedback, and coaching associates to maintain high levels of customer service. This role is crucial in ensuring compliance with company policies and supporting the overall operations of the club.
Additionally, the position emphasizes delivering exceptional member service, assisting with purchasing decisions, resolving issues, and guiding members through self-service technology. You will also support membership sales by communicating the benefits of membership and handling various membership-related tasks, playing an integral part in driving member satisfaction and sales.
Key Responsibilities
- Supervise associates in assigned areas to ensure smooth business operations and compliance with company policies.
- Provide member service by assisting with purchases, resolving issues, and promoting membership benefits.
- Oversee merchandise operations by arranging, organizing, and maintaining inventory and ensuring members have access to products.
- Handle financial transactions by completing accounting records, preparing daily deposits, and ensuring accuracy in register operations.
- Develop and implement processes to meet business needs, collaborating with managers and coworkers to ensure efficient operations.
Basic Qualifications
Sam’s Club requires the following basic qualifications for the Member Team Lead role:
- 6 months of retail experience, including operating front-end equipment (e.g., cash register).
- 6 months of customer service experience.
- Must be 18 years of age or older.
Preferred Qualifications
Sam’s Club prefers candidates who also possess the following qualifications:
- Experience leading a front-end team or supervising associates.
- Experience in hiring, evaluating, mentoring, and managing team workloads.
Compensation & Benefits
Sam’s Club offers a comprehensive benefits package, including:
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, such as 401(k), stock purchase plans, and company-paid life insurance.
- Paid time off, including PTO, parental leave, and family care leave.
- Tuition assistance through Live Better U, covering the full cost of tuition, books, and fees.
Why Work at Sam’s Club?
Sam’s Club, a part of Walmart, is dedicated to fostering a diverse and inclusive work environment. We prioritize offering competitive compensation, opportunities for career advancement, and the chance to work in a dynamic, supportive setting where your contributions are valued.
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How to Apply
Take the next step in your career by joining Sam’s Club as a Member Team Lead. Apply today and grow your career while delivering excellent member service.