Technical Account Management Hub Manager – Google – Toronto, ON

Google Cloud is looking for a seasoned leader to take on the role of Technical Account Management Hub Manager within its Google Cloud Consulting team in Toronto, Ontario. This is a senior leadership position that puts you at the intersection of cloud technology and customer success — leading a team of technical advisors who are the critical link between Google Cloud and its enterprise customers.

In this role, you’ll be responsible for building and coaching a high-performing Technical Account Management (TAM) team, driving a culture of proactive advisory across platform health, architectural stability, and operational efficiency. You’ll engage with stakeholders at every level — from C-suite executives to Site Reliability Engineers — and collaborate cross-functionally with Engineering, Product, Sales, and Customer Engineering leadership to accelerate cloud adoption and elevate platform stability across your customer base.

About the Role: Technical Account Management Hub Manager

As part of the Google Cloud Consulting organisation, you’ll lead a team of TAMs who serve as trusted technical partners to enterprise customers, ensuring they derive maximum value from their Google Cloud investments. Your team will be focused on Platform Health, Architectural Stability, and Operational Efficiency — and you’ll be responsible for guiding their technical governance work, health reviews, architectural improvements, and escalation management. You’ll also play a key role in aggregating customer feedback and technical trends to influence Google Cloud’s product and engineering roadmap.

This is a role that demands both technical depth and people leadership. You’ll need to balance driving operational excellence within your team while building influential partnerships across Google’s global organisation. You’ll foster a collaborative environment that prioritises shared success and continuous improvement across global regions, scaling best practices and elevating the overall quality of cloud consulting delivery.

Benefits and Salary

The base salary range for this full-time position in Canada is CAD $194,000–$199,000, in addition to a performance bonus, equity, and a comprehensive benefits package. Google’s compensation is determined by role, level, and location, with individual pay further influenced by skills, experience, and relevant education or training. To learn more about what Google offers, visit Google’s official benefits page.

Responsibilities

This is a hands-on leadership role with a broad scope. You’ll be directly responsible for both the people on your team and the outcomes they deliver for some of Google Cloud’s most important customers. Each responsibility plays a part in building a healthier, more stable cloud ecosystem for enterprise clients across Canada and globally.

• Recruit, coach, and mentor a team of Technical Account Managers, building a culture of proactive technical advisory focused on platform health, stability, and operational efficiency
• Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts
• Serve as the primary escalation point for complex technical issues, partnering with Support and Engineering teams to resolve reliability concerns and restore customer confidence
• Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments
• Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritisation and fix requests
• Build influential cross-functional partnerships with Engineering, Product, Sales, and Customer Engineering leadership to accelerate the adoption of architecture standards and elevate platform stability
• Collaborate with peer leaders to scale best practices and foster a collaborative environment that prioritises shared success and continuous improvement across global regions

Requirements / Skills

Google is looking for a technically grounded leader who has spent meaningful time in customer-facing cloud roles and has a proven track record of developing high-performing technical teams. The right candidate combines deep cloud knowledge with the interpersonal skills to engage effectively with both enterprise executives and engineering teams.

• Bachelor’s degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience
• 10+ years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions
• 3+ years of experience managing technical teams or serving as a team lead/mentor for technical teams
• Experience leading technical conversations with customer stakeholders and managing escalations at the enterprise level
• Preferred: MBA or Master’s degree in Management, Technical, or Engineering disciplines
• Preferred: Experience managing teams focused on cloud operations, SRE, or technical account management
• Understanding of cloud computing concepts including Networking, IAM, Compute, and Storage, as well as operational frameworks such as ITIL, DevOps, and SRE
• Excellent communication and prioritisation skills with the ability to manage multiple competing demands in a fast-paced environment

How to Apply

To apply, use the link below to access the official Google Careers posting. Make sure your resume is up to date and reflects your experience in cloud customer success and technical team leadership before submitting.

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