Operations Supervisor – FedEx – Richmond, BC

FedEx is looking for an Operations Supervisor to join its team in Richmond, British Columbia. Based out of the YVRR Ramp station, this frontline leadership role puts you at the heart of FedEx Express sort operations, where you’ll oversee day-to-day cargo handling and guide a team of Cargo Handlers toward excellence in every shift.

This isn’t a desk job — it’s an active, hands-on supervisor role that requires ramp experience and a commitment to FedEx’s Safety Above All culture. You’ll mentor and coach your team, manage package routing, respond to service recovery situations, and ensure all operations comply with FedEx policies and government regulations.

About the Role: Operations Supervisor

As an Operations Supervisor at FedEx Richmond, you’ll be directly responsible for the performance of assigned Cargo Handler (CH) staff. Your day will involve directing work activities, ensuring packages are handled correctly, and stepping in when service failures need to be addressed. You’ll report to Rob Urquhart and cover rotating shifts — either 0400–12:30 or 11:30–20:00, Monday through Friday.

Beyond the operational side, this role demands strong people skills. You’ll be expected to mentor, coach, and develop your team, maintain administrative compliance with FedEx Express policies, and act as a knowledge resource for everyone around you. Conflict resolution, clear communication, and accountability are central to how this role operates.

Benefits and Salary

FedEx is a globally recognized employer that offers a competitive compensation package for its Operations Supervisors. While specific pay details were not listed in this posting, the position includes additional details noted as an interview position plus CEV. FedEx is known for providing strong employee benefits including health coverage, retirement planning, and opportunities for professional development through programs like the EXCEL Leadership Development Stream.

Responsibilities

As an Operations Supervisor at FedEx Richmond, your responsibilities span people management, operational oversight, and regulatory compliance. Every shift, you’ll play a critical role in keeping package handling and sort operations running smoothly while ensuring your team has the direction and support they need to succeed.

• Lead and oversee day-to-day sort operations and all Cargo Handler (CH) staff at the station
• Ensure proper package handling and accurate routing across all sort functions
• Identify and recover potential service failures within the station sort function in a timely manner
• Mentor, coach, and train employees, acting as a knowledge resource and developing team capability
• Maintain compliance with FedEx Express policies, procedures, and applicable government regulations
• Direct work activities and delegate tasks in a time-sensitive, organized manner
• Address and resolve conflicts within the team while communicating clearly and with empathy
• Take accountability for departmental challenges and act quickly to implement effective solutions

Requirements / Skills

The right candidate for this role brings a combination of supervisory experience, physical capability, and strong interpersonal skills. FedEx values leaders who can inspire their teams, stay organized under pressure, and hold themselves accountable to high standards. Ramp experience is a mandatory requirement for this specific posting.

• College degree required as a baseline educational qualification
• 2 years of FedEx sort operations or senior-level hourly experience, OR 2 years of supervisory experience in a related industry
• Ramp experience is a must-have for this specific position at YVRR
• Valid driver’s licence with a clean driving record (two or fewer violations/accidents in the past 24 months)
• Physical ability to lift up to 70 lbs and manoeuvre packages up to 150 lbs using appropriate equipment
• DG (Dangerous Goods) certification — ability to complete and maintain required training
• Strong leadership skills including the ability to inspire a shared vision, empower a team, and simplify business processes
• EXCEL Leadership Development Stream participation is preferred

How to Apply

To apply for this Operations Supervisor role at FedEx in Richmond, BC, use the link below to visit the official career posting. Make sure your resume is up to date and clearly highlights your ramp experience before submitting.

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