Operations Manager – Amazon – St. Thomas, ON
Amazon is on the lookout for a driven and experienced Operations Manager to join their world-class fulfillment network in St. Thomas, Ontario. As part of the global Amazon Canada Fulfillment Services team, you’ll step into a high-impact leadership role that puts you right at the heart of delivering millions of smiles to customers across the country every single day.
This isn’t your typical desk job. You’ll be on the floor leading a diverse team of salaried and hourly associates, driving safety, quality, attendance, and performance standards while using data-driven decisions to boost productivity and efficiency across the operation. Whether it’s first mile, middle mile, or last mile — you’ll play a pivotal role in keeping Amazon’s delivery promise to every customer.
About the Role: Operations Manager
As an Operations Manager at Amazon, your day-to-day will revolve around leading large-scope projects, developing productivity plans, and mentoring your workforce. You’ll collaborate closely with cross-functional teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to drive business objectives and continuous improvement across the site.
This is a physically active role — you’ll be standing and walking for up to 12 hours during shifts, working in environments with variable temperatures and noise levels, and lifting up to 49 pounds. You’ll also work a flexible schedule, which may include weekends, nights, and holidays. It’s a demanding role, but one that offers tremendous growth within Amazon’s ever-expanding fulfillment network.
Benefits and Salary
Amazon offers a competitive total compensation package for this role. The base salary range for this Operations Manager position in St. Thomas, ON is $98,900 to $165,200 CAD annually. In addition to base pay, the package may include sign-on payments and Restricted Stock Units (RSUs). Comprehensive benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.
Job Details
📌 Job Type: Full-Time
🏢 Company: Amazon Canada Fulfillment Services, ULC
📍 Location: St. Thomas, ON
🆔 Requisition ID: 3183951
⏱️ Schedule: Flexible schedule including weekends, nights, and/or holidays
💰 Pay: $98,900 – $165,200 CAD annually
Responsibilities
As an Operations Manager, you’ll be accountable for the performance of your team and the outcomes of your shift. From building productivity plans to resolving day-to-day operational challenges, your work directly impacts customer satisfaction and the efficiency of Amazon’s fulfillment operation in St. Thomas.
- Support, mentor, and motivate both salaried and hourly team members to achieve their best performance
- Lead large-scope projects with meaningful impact at the site and regional level
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with fellow leaders to balance workloads
- Manage safety, quality, productivity, and customer delivery promises throughout every shift
- Collaborate with cross-functional support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives
- Work in a dynamic physical environment — lifting up to 49 lbs, standing or walking up to 12 hours, and operating in variable temperatures and noise levels
- Navigate multi-level facilities by continuously climbing and descending stairs where applicable
Requirements / Skills
Amazon is looking for a results-oriented leader who thrives in a fast-paced, high-volume environment. The ideal candidate brings a solid foundation in people management, a knack for analytical problem-solving, and the flexibility to work non-traditional hours when the business needs it.
- 3+ years of employee and performance management experience — leading teams and driving accountability
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience in lieu of a degree
- Flexible availability including weekends, nights, and holidays to meet operational demands
- 1+ years of experience with performance metrics, process improvement, or lean techniques (preferred) — a strong asset for driving continuous improvement
How to Apply
Ready to take your leadership career to the next level with one of the world’s most recognized companies? Click the button below to submit your application directly through Amazon’s official careers page. Only candidates selected for an interview will be contacted regarding hiring status.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Operations Manager role at Amazon in St. Thomas, ON is perfect for candidates who excel in team leadership, data-driven decision making, and operational performance management. On your resume, emphasize any experience with managing large hourly and salaried teams, attention to detail, and your ability to work in a fast-paced fulfillment or logistics environment. If you’ve previously worked in warehouse operations, supply chain management, or retail leadership, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like performance management, process improvement, and lean techniques that appear in the posting. Quantify your achievements where possible (e.g., “managed a team of 50+ associates” or “reduced operational downtime by 15%”). Write a brief cover letter expressing your genuine interest in Amazon and why you’re excited about this opportunity in St. Thomas. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent news, and company culture beforehand — these principles are central to Amazon’s hiring process. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your people management and operational problem-solving skills. Common questions may include scenarios about handling underperforming team members, meeting tight delivery targets, and driving safety compliance. Dress appropriately for a logistics and fulfillment environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
