OMNI Department Manager – Walmart – Saint-Jérôme, QC

Walmart Canada is looking for a motivated and organized OMNI Department Manager to join their team in Saint-Jérôme, Québec. This is a fantastic opportunity to step into a leadership role within one of Canada’s most recognized retail brands, contributing directly to the growing world of online grocery fulfilment and e-commerce operations. If you thrive in a fast-paced environment and love helping people, this role could be your next great move.

As an OMNI Department Manager, you’ll be at the intersection of in-store retail and digital commerce, overseeing the daily flow of online grocery orders and coordinating with a team of OMNI Associates to ensure customers receive their orders accurately and on time. Your day-to-day will be dynamic, requiring sharp organizational skills, a customer-first mindset, and the ability to lead by example.

About the Role: OMNI Department Manager

In this position, you’ll be responsible for the smooth execution of Walmart’s online grocery and Walmart.ca order fulfilment processes. From back office setup to coordinating picks and maintaining service standards, you’ll play a critical part in ensuring that Walmart’s e-commerce commitments are met with precision. You’ll guide your team strategically, adjusting workloads based on order volume and customer traffic patterns throughout the day.

This role carries real leadership responsibility. You’ll be involved in training and developing OMNI Associates, maintaining e-commerce cleanliness standards, and ensuring the back office is always NCO-ready for the next shift. Collaboration, communication, and accountability are at the heart of what makes an OMNI Department Manager successful at Walmart Canada.

Benefits and Salary

The minimum rate of pay for this position starts at $19.85/hour, with the actual rate determined based on relevant experience. Walmart Canada also offers a strong benefits package that includes stock options, comprehensive benefits (based on hours or employment status), life insurance, paid time off, a store discount, access to the Live Better U education program, EQ Health support, and a Deferred Profit Sharing plan. Please note that some benefits are subject to hours worked or full-time/part-time status.

Responsibilities

The OMNI Department Manager plays a hands-on leadership role each shift, managing both operational tasks and team coordination. From setting up the back office each morning to ensuring picks are completed accurately and service stations are clean and ready, every responsibility feeds directly into the quality of the customer’s online shopping experience.

• Train and develop OMNI Associates to ensure consistent performance across the team
• Complete back office setup including review of Future Grocery Order Summaries, Daily Pickup Reports, confirmation of daily orders, identification of payment exceptions, pick assignments, and staging whiteboard setup
• Check email and AMP+ daily for action items and updates requiring follow-through
• Complete daily picks as needed and oversee post-pick activities such as clearing service stations, tote cleaning, and maintaining e-commerce cleanliness standards
• Set up handhelds and printers for Customer Fulfilment Associates (CFAs) to ensure seamless order processing
• Lead by example by greeting all customers in a friendly and polite manner, promoting products and services, helping locate merchandise, and supporting purchase decisions
• Strategically plan workload by commodity and assign CFAs based on order volume and customer traffic patterns

Requirements / Skills

Walmart Canada is looking for someone who brings a positive attitude, strong communication skills, and the flexibility to work across various shifts. The ideal candidate is a natural team player who can balance hands-on tasks with supervisory responsibilities in a busy retail environment. While no minimum qualifications are formally listed, the traits that stand out for this role include reliability, customer focus, and the ability to adapt quickly.

• Flexibility to work mornings, afternoons, evenings, and nights as required
• Strong communication skills to effectively coordinate with team members and support customer interactions
• Customer service orientation with a genuine desire to help and engage shoppers positively
• Team leadership ability to guide OMNI Associates and contribute to their development
• Organizational skills to manage back office logistics, order tracking, and workload planning efficiently
• Attention to detail when completing order picks, managing exceptions, and maintaining cleanliness standards

How to Apply

Ready to take on a leadership role in Walmart Canada’s growing OMNI operations? Click the button below to apply directly through the official Walmart Canada careers page. If you’re already a Walmart associate, log in to your Workday account and use the Find Jobs report to submit your application for requisition R-2420610.

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