ITS Support Associate II – Amazon – Virtual, ON
Are you passionate about solving technical issues while supporting a global workforce? At Amazon IT Services, the ITS Support Associate II is the first point of contact for internal employees seeking help through chats, calls, and tickets. You will support Amazon Corporate and subsidiaries worldwide, ensuring smooth workflows and timely problem resolution.
In this role, you’ll demonstrate a high level of customer focus, be driven by team success, and thrive in a dynamic environment. You will troubleshoot technical problems across Windows, macOS, and Linux, manage documentation, and support AV systems—making this an opportunity to shine in real-time support and service excellence.
About the role: ITS Support Associate II
As part of the Global Service Desk (GSD), your primary mission will be resolving IT support requests efficiently and professionally. You will leverage your 1+ years of helpdesk or desk-side experience to handle a high volume of inquiries, always aiming for fast resolution and customer satisfaction.
You’ll work across multiple environments and platforms, from troubleshooting OS issues to documenting interactions and improving SOPs. This position also requires flexibility with shift schedules, weekends, and holidays, and the ability to provide in-person support on short notice when required.
Benefits and Salary
Amazon offers competitive pay, professional growth opportunities, and a flexible work environment. While salary isn’t listed, Amazon provides total compensation packages including benefits and the potential for career advancement within IT Services.
Job Details
📌 Job Type: Global IT Services – Support Engineering
📍 Location: Virtual, ON
💰 Pay Range: Not disclosed (based on experience and skills)
Requirements / Skills
- 1+ years of support experience in a corporate IT environment
- Proficiency in Windows, Mac, or Linux OS troubleshooting
- Strong communication skills with both technical and non-technical users
- Ability to work remotely and independently
- High school diploma or equivalent
- Preferred: Certifications such as CompTIA A+, Network+, Linux, or AWS
How to Apply
If you’re eager to deliver world-class technical support and be part of a dynamic global team, apply now through Amazon’s official careers page.
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Job Summary & Tips for Applying
This position is perfect for someone with hands-on IT support experience who enjoys resolving issues across various platforms. Highlight your knowledge in Windows, Mac, and Linux systems during the interview process.
Mention your experience with ticketing systems, remote troubleshooting, and working under pressure in high-volume environments. Certifications like CompTIA A+ or AWS are a plus!