Dispatch Specialist – UPS – Truro, NS
Location: Nova Scotia | Company: UPS
Discover your next career move as a Dispatch Specialist with UPS in the vibrant town of Truro, NS. Join a global leader where innovation meets a rewarding culture, and work with talented teams that elevate your skills every day.
In this role, you’ll be at the heart of operations, responding to customer needs and collaborating with other departments. With a focus on customer satisfaction and cost management, this position offers a dynamic work environment.
About the Role: Dispatch Specialist
As a Dispatch Specialist, you’ll be responsible for anticipating and responding to customer needs, evaluating carrier selection, and planning for service recovery. Your role ensures customer satisfaction and cost management while performing additional tasks as required.
Teamwork and safety are paramount. You’ll maintain a clean, organized, and safe working environment and train others in operating all necessary equipment and software.
Benefits and Salary
UPS offers a competitive hourly wage of $17.58 for this part-time, permanent position. You’ll work flexible hours, Monday to Friday, with a minimum of 25 hours per week.
Job Details
📌 Job Type: Part-time Permanent
🏢 Company: UPS
📍 Location: Truro, NS
🆔 Requisition ID: R25042499
🗓️ Date Posted: February 9th, 2026
⏱️ Schedule: Monday to Friday, 12 pm to 5 pm
💰 Pay: $17.58 per hour
Responsibilities
As a Dispatch Specialist, you’ll play a crucial role in maintaining efficient operations. Your day-to-day tasks will directly impact customer satisfaction and operational success.
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Take ownership of customer’s shipping needs and offer viable solutions
- Learn all product and service offerings, alternative solutions, and industry trends
- Operate all equipment, software, and devices and train others
- Maintain a clean, organized, and safe working environment
Requirements / Skills
We’re looking for candidates who thrive in a fast-paced environment and are eager to grow their skills. UPS values dedication, communication, and technical proficiency.
- High school diploma, GED, or International equivalent
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills
- Ability to lift 40+ lbs./18+ kgs
- Availability to work flexible shift hours, up to 5 days per week
How to Apply
Ready to take the next step? Apply through the official UPS job posting to join the team in Truro.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Dispatch Specialist role at UPS in Truro is perfect for candidates who excel in customer service, technical skills, and communication. On your resume, emphasize any experience with logistics, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in operations, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like customer service, logistics, and operations that appear in the posting. Quantify your achievements where possible (e.g., “maintained 98% accuracy in inventory counts” or “served 50+ customers daily”). Write a brief cover letter expressing your genuine interest in UPS and why you’re excited about this opportunity in Truro. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research UPS‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your relevant skills. Common questions may include scenarios about customer service, teamwork, handling pressure. Dress appropriately for a logistics environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.