Director Business Customer Development – DHL Canada – Mississauga, ON
Location: Mississauga, ON | Company: DHL Jobs
Are you an innovative thinker with a knack for developing business relationships? Join DHL in Mississauga, Ontario as a Director of Business Customer Development. This role is perfect for someone who thrives on responsibility and enjoys the thrill of closing deals.
In this exciting position, you’ll manage executive-level customer relationships, focusing on profitability and growth. Your day-to-day will involve identifying new business opportunities and ensuring company profit goals are met. If you enjoy negotiating and cultivating long-term relationships, this could be the perfect fit.
About the Role: Director Business Customer Development
As the Director of Business Customer Development, you will manage executive-level customer relationships and focus on both profitability and growth. You’ll be responsible for hunting for new business opportunities outside of the existing customer base and ensuring company profit goals are met. Your tasks will include establishing client-specific value propositions and engaging additional company resources to pursue business opportunities.
Compliance and teamwork are key, with a focus on customer satisfaction and achieving pipeline goals. You’ll be expected to meet all specified revenue and pipeline goals while utilizing strong customer satisfaction skills.
Benefits and Salary
The salary for this role ranges from $110,000 to $205,000 CAD annually. As part of DHL, you’ll have access to a supportive work environment that values diversity and inclusion.
Job Details
📌 Job Type: Full-Time
🏢 Company: DHL
📍 Location: Mississauga, ON
🆔 Requisition ID: NA10864685
🗓️ Date Posted: 2026-02-07
💰 Pay: $110,000-$205,000 CAD annually
Responsibilities
As the Director, your daily activities will revolve around managing and growing executive-level customer relationships. This role is crucial for driving profitability and ensuring customer satisfaction, which are core to DHL’s success.
- Manage executive-level customer relationships to ensure profitability and growth.
- Identify and develop new business opportunities beyond the existing customer base.
- Ensure company profit goals are met through strategic planning and execution.
- Establish client-specific value propositions for outsourced services.
- Engage additional company resources in the pursuit of new business.
Requirements / Skills
To excel in this role, you should be a strategic thinker with a strong background in supply chain management and sales/consulting experience. DHL values candidates who are proactive and customer-focused.
- Bachelor’s Degree is required, with an MBA being preferred.
- 10+ years of supply chain experience is preferred.
- 5+ years of sales/consulting experience is preferred.
- Strong customer satisfaction skills are essential for success.
How to Apply
To apply, please visit the official job posting on DHL’s career site and submit your application through the provided link.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Director Business Customer Development role at DHL in Mississauga is perfect for candidates who excel in business development, customer relationship management, and strategic planning. On your resume, emphasize any experience with executive-level customer management, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in supply chain or sales consulting, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like business development, profitability, and customer satisfaction that appear in the posting. Quantify your achievements where possible (e.g., “increased revenue by 20%” or “developed 10+ new business opportunities”). Write a brief cover letter expressing your genuine interest in DHL and why you’re excited about this opportunity in Mississauga. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research DHL‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your business development skills. Common questions may include scenarios about customer satisfaction, strategic planning, and negotiation. Dress appropriately for a corporate environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.